How do I access my BIS account?

You can access your BIS account either from your BlackBerry device or through your Service Provider's link. BIS is short for Business Internet Services which is offered through your service provider (Rogers, Bell, etc). Your U of G mail would be coming from their servers as opposed to CCS' BES servers.   Only your mail be synchronized, not your calendar, address book or tasks.

Adding Email Account on BIS - through BlackBerry

  1. On your device click on the menu button until you see the long list of icons
  2. Click on the Setup icon (icon with a folder and green star)
  3. Click on the E-mail Settings icon (icon with an envelope)
  4. Enter your U of G email address (including the @uoguelph.ca) and your Central Login password
  5. Click Next and you will receive confirmation of being added
  6. When you go back to the home screen you will see a new icon (an envelope with a globe) you can hide this icon as it's a duplicate of your mail icon by clicking on the menu button and select hide.

Adding Email Account on BIS - through Web Browser

If it's your first time using BIS follow these instructions to setup an account. If this method doesn't work, use the instructions above.

If you used BIS before login with the account you created, if you don't remember it, call your service provider and they will be able to help you.  Remember, you can only have on BIS account per device so please be sure to remember you username and password, CCS doesn't have access to this information.

  1. Bell Mobility BIS
  2. Rogers BIS
  3. Telus BIS

    If you don't see your service provider enter the service provider name after the "=" in this URL: https://bis.na.blackberry.com/html?brand=

  4. Click on the Create New Account button
  5. Accept the Legal Terms and Conditions
  6. Both the Device PIN and Device IMEI can be found going to to your BlackBerry device > Options > Status
  7. Click Continue and follow the instructions to create a username and password (be sure to remember this, CCS does not have access to this information!!)
  8. Click on the Set Up Account button
  9. Enter your U of G email for Email Address
  10. Enter you Central Login Password for your U of G email
  11. Click on Next
  12. You will receive a message that you have been successfully add

Deleting Email Account from BIS

  1. Login to your BIS account click the appropriate link:

    2. If you don't see your service provider enter the service provider name after the "=" in this URL: https://bis.na.blackberry.com/html?brand=

    If you created your account through the BlackBerry, your username and password is the same as your email you originally setup.

    If you set it up by logging through the BIS site and don't remember the your login credentials you will need to contact your service provider (Rogers, Bell)

  2. You will see a list of email accounts attached to your BIS account, click on the delete icon beside your U of G account.