Restore Service

If you have accidentally deleted an important file or email, you can now submit an online request to have it restored. This service is available to all U of G staff, faculty, students, associates, departments, colleges and directorates, provided that the file(s) were protected by the back-up service.

Before logging in, please have the following information available:

• What needs to be restored (inbox, other email folders, other files - please specify names)
• For other files, the server name and file path name(s) are required
• Destination for the restored files (or permission to overwrite existing files)
• When to restore from (last known “good” date/time - please be specific as possbile)
• If you are an IT Admin requesting the restore of someone else’s central account files, then their login is required and they will also be notified via email of the restore status

Targeted response time is one to two business days.

Limitations

• Please be aware that backups are only kept for a maximum of thirty days.
• Due to the complexity of the email structure and privacy constraints, individual email messages cannot be recovered – only complete folders will be restored.
• Messages received and deleted between consecutive backup runs cannot be recovered.
• Trash and Junk folders are not recoverable because they are not backed up.
• If you can't login to Gryph Mail or see your messages contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca to ensure that there are not other problems with your account.