Benefits
What are the benefits of using the CCS shared FootPrints software?
- You do not have to manage your own call tracking application or server.
- You can use all the FootPrints features available on the central FootPrints server.
- You will have complete control over your own project’s configuration.
- CCS will support your unit's use of FootPrints.
What are the benefits to your group?
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Issue Tracking |
Record and follow the progress of every problem or request through to completion. All issues/requests are given a unique ID for tracking. |
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Customized Project Fields |
Customize your issue tracking form to suit your unique needs and workflow . |
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2- way email |
Capture all email correspondence and update tickets through email using FootPrints 2-way email communication . |
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Master/subtask relationships |
Create one master task that will automatically create several related subtasks. |
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Manage your own Project |
Groups will be given the autonomy of managing their own FootPrints workspace so that it is customized to their unique needs. |
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User Assignment |
Assign your users to work on issues and track their progress. |
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E-mail Alerts and escalations |
Rules may be created for e-mail notifications and escalations to support any business processes. |
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Customized Views |
Group administrators can define shared views, while individual users can create personalized views to improve their efficiency. Users can view issues assigned to them as well as a summary of all active and closed issues. Users may also view RSS feeds from external sources. |
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Searching |
Provides extensive search capabilities, including full text. |
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Reporting |
Provides over a dozen pre-defined reports, including historical tracking, as well as customizable reporting. |
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Time Tracking |
Calculate total time spent on individual tasks so that future resource requirements may be accurately assessed. |
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Knowledge bases |
Allows users to create knowledge bases containing tips and solutions. Easily turn a resolved issue into a knowledge base solution. Each workspace may have it's own Knowledge base. |
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Create Global |
Allows a wide-spread problem to be broadcast to users and consolidated so that all individual issues are linked to it. |
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ITIL Compatible |
"ITIL Wizard" for easy creation of full IT Service Management framework with no custom programming. |
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Calendar |
Each workspace may configure its own separate calendar that will link to tickets so that work may be scheduled if needed. |