Managed Desktop - FAQs

How long until my ticket is looked at?

You should expect a response from a Managed Desktop Team member within a few hours of submitting a ticket through e-mail. By calling and talking with us, you will receive a time estimate of when your issue will be looked at.

What are the hours that I can reach someone at Managed Desktop?

Managed Desktop Staff will be available to answer your calls during standard University operating hours, Monday through Friday, September – April, 8:30am-4:45pm with a break for lunch from 12:00-1:15pm (Changing to summer hours May-Aug, 8:30-4:30pm, 12:00-1:00pm for lunch)

Will the same tech always service my department?

No, The Managed Desktop team consists of 8 individuals who will all be available to service your departments needs

How do I add another computer to the Managed Desktop Service?

For all new computers, a request can be made to the Managed Desktop team to enroll the new computer in the service. The request can be made by calling x58005 or e-mailing  ccs.manageddesktops@uoguelph.ca  When the computer is enrolled in the service, it will be tagged and asset tracked in order to ensure it is maintained properly.