Troubleshooting the NAC Agent
Validating Requirements
Once the login with NAC Agent has succeeded, the NAC system will perform a scan of your system to determine if vulnerabilities exist. In order to gain full access to the network, your Windows computer must meet the following requirements:
- Windows Automatic Updates enabled and all Windows critical updates have been installed
- Compatible anti-virus software installed
- Compatible anti-virus software updated within 7 days to the vendor's latest virus definition package
Please see validation checks for more information on meeting Windows and Anti-Virus requirements.
FrequentlyAsked Questions (FAQs)
NAC agent is not running correctly. What can I do to fix it?
Why is the NAC Agent saying I have temporary access?
NAC agent does not recognize my virus protection software, what do I do?
Why is my NAC agent Login Greyed Out?
NAC Agent freezes at 'validating requirements'
Which Anti-Virus software are compatible with NAC agent?
Where/How to get help?
Email us at 58888help@uoguelph.ca
Phone us at 519-824-4120 ext. 58888
Visit us at the IT Help Desk in the library