Telecom (MACdesk) Work Orders
Chargeable work orders (MACdesk - moves, adds & changes) are submitted through an on-line application using a University of Guelph Central Login Account. Only those staff (IT or Departmental Administrators) who are authorized to use billing codes can submit a request. If you don’t have a central login account please contact the CCS Help Centre.
MACdesk Work Order Request Application
Request are submitted by logging into the site, updates can be made to a request on-line or by replying to an email.
The following types of work orders need to be submitted via the on-line application:
New Phone
Changes to an existing phone
- add/remove voice mail
- name display
- add/remove an extension
Remove a Phone
Renting a Conference Phone
Bell Telephone Lines
New Network Jack
Activate Network Jack
Wireless Access Points
If you have a broken phone, broken jack or have any questions about how to use a phone, please contact the CCS Help Centre at 519-824-4120 x58888 or email 58888help@uoguelph.ca
If you would like to order accessories for a phone, such as a headset, these can be ordered directly from Corporate Express/Staples. More information about accessories can be found on our website.
Pricing:
For more detailed pricing information please contact the CCS Help Centre (Note: prices are subject to change at any time)
| Phone – 7940 (1-2 lines) | $36/month (additional charges for wall mount) |
| Phone – 7960 (3-6 lines) | $45/month |
| Voice Mail | $5/month |
| Conference Phone Rental | $45 for the first day, $5 for each additional day |
| Bell Telephone Line | Bell rates, plus CCS rates. Quotes can be provided. |
| Temporary Phone or Network Jack (conference, meeting room) | $45 for the first day, $5 for each additional day |
| New Network Jack (not-activated) | $110 for pre-wire, may be additional costs depending on location of jack. |
| Activate Network Jack | $200 |
| Wireless Access Points | Quotes can be provided |