Campus IT & Library Updates

Due to an all-staff retreat, Archival and Special Collections will be closed on Wednesday, June 19, 2013.

Please contact us at libaspc@uoguelph.ca prior to June 17 if you will need access to the collections on the 19th.

We will do our best to accommodate requests.

Please see the Library Service Hours page for complete Archival and Special Collections hours.

We've launched a new enhancement to Primo that should make it easier for you to track down physical items in the Library.

This new enhancement, called "Where Is It?", will appear in Primo just below a search result. Clicking this "Where Is It?" link will take you to a page giving you more information about where to find that particular resource.

Let us know if you have any comments or feedback about this new enhancement...we'd love to hear from you!

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The library is conducting a study of how students make use of the facilities, and we need your help.

Are you new to the Library and willing to give up 20 minutes of your time in exchange for a small reward? If "yes" is the answer, then you are who we are looking for. We would love to receive your input to a study of how students use the Library. We just need you to go through a brief survey with us that will be stress free, anonymous ... and requires no experience whatsoever. Your input is essential to our understanding of the way that people use the LIbrary, and contributes to making the Library a better place for everyone (and there's a reward at the end).

To volunteer, send an email to dhorne@uoguelph.ca

In 2006, the University of Guelph began accepting theses and dissertations (ETDs) electronically through the Atrium, the institution’s open access digital repository. In 2011, ETD submission was mandated by the university. Today, U of G celebrates a significant milestone as the 1000th ETD has been submitted.

“The deposit of the 1000th thesis, Sarathi Weraduwage’s Harnessing the anabolic properties of dark respiration to enhance sink activity at elevated CO2 using Arabidopsis thaliana L. with partially-suppressed mitochondrial pyruvate dehydrogenase kinase, marks a true occasion for the Atrium, as both a point of access and the preservation repository for the scholarly, intellectual and creative output of the university community.” said Rebecca Graham, CIO and Chief Librarian, “This milestone can also be viewed as a manifestation of our institutional commitment to the betterment of life.”

The electronic submission process is quick and easy and provides numerous benefits to ETD authors. The Atrium is licensed under the standard Creative Commons license which means that all unpublished materials allow authors to select the rights they wish to retain and those they want to grant. Authors of previously published works also have options. One of the major benefits of having ETDs publicly available is that it increases visibility and readership thus significantly increasing public access to the institutions’ scholarly output. Each ETD is assigned a permanent link and preservation methods will be taken to allow for perpetual access.

The submission process is managed by the Office of Graduate Studies in partnership with the Library. Once theses are approved and placed in the Atrium, they are harvested by National Library and Archives Canada.

Click here to learn more about the Atrium.

On Thursday, May 23, from 6:00 AM to 8:00 AM, CCS will be performing maintenance on the business voice mail server. During this time, additional memory will be added to the server as outlined by the vendor for future software upgrades.  Voice mail, call processing and off-campus access to the speech enabled auto-attendant will be unavailable for a short period of time and will be handled by backup systems. If you have any questions, please contact the CCS Help Centre.

The Library will be closed Monday May 20th, 2013.

Why not check out an e-book?

This issue has been resolved.

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There is currently an issue with Blackberry synchornization affecting approximately 30 users. The issue is under investigation and we hope to have it resolved shortly.

From approximately 6:30 PM until 8:15 PM our Gryph Mail service providers reported indicators of degraded service.  At 8:00 PM corrective actions were taken and service has returned to normal.  This will be monitored closely to insure that the issue has been fully resolved,

Upcoming hardware maintenance to one of the storage arrays will affect Scholars Portal services.

From May 24th at 8:00pm to May 25th at 4:00am, RefWorks will be unavailable.

Affected services are:

- Journals

- Books

- ODESI front end search

- GeoPortal

- Refworks

The following Scholars Portal services should not be affected:

- RACER
- SFX
- Ask A Librarian
- WizFolio
- OCUL Website

We apologize for the inconvenience.

Early this morning between 3:00am and 4:00am there was an issue in the CCS data centre which caused some services to go offline.   Many of the services restored on their own, however some returned with degraded service levels, these have been addressed as they were discovered.  The root cause is under investigation.

On Tuesday, May 14th between 6:00am to 8:00am CCS will be performing maintenance on the CCS Change Your Password and Directory Publication utilities.  Both utilities may be intermittently unavailable during this time.

The CCS Change Your Password utility will be upgraded to allow for passwords up to 14 characters and will enforce a stronger password policy.  The Directory Publication utility will be migrated from using Sun Access Manager for authentication (SSO) to Oracle Access Manager.

Atrium Scheduled Maintenance will occur on Monday, May 13th, 2013.

The Atrium (UG institutional repository) will be unavailable for a 2 hour period from 8:30 am -10:30am.
This maintenance will provide enhancements to our repository platform.

We apologize for the inconvenience.

The Library is pleased to announce a change in the way articles requests are filled.

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When an article request is completed using RACER or TUGdoc, requesters will be emailed a link to an electronic copy of their requested article, if licensing permits. If licensing prohibits an electronic copy, requestors will be contacted and a paper copy will be provided.

The switch to electronic fulfillment will reduce turnaround time for article delivery and will significantly reduce the amount of paper used for this service.

For more information on Racer and TUGdoc, please see the InterLibrary Loan pages.

May 10th update - Our service provider continues to investigate intermittent issues people have been having with Gryph Mail login.  One symptom is an extended wait for a Gryph Mail session to start on login followed by an error message: "500 Internal Server Error".  Root cause is unknown at this time and this issue has been escalated to Zimbra technical support (Zimbra is the provider of the email software technology used at Guelph).

As a workaround - some users have had success with closing their web browser and trying to login again.

3:00 PM  Update - After monitoring all day we have confirmed that Gryph Mail service has returned to normal and we have had no recurrance of yesterday's issues.

7:00 AM Update - Service provider has corrected some configuration issues and issue has been resolved.  We will continue to monitor Gryph Mail to validate that the service has returned to normal.

Beginning around 1:50 today we had reports of  Gryph Mail degraded service lasting for approximately 15 to 30 minutes.  Service has returned to normal and our service provider is investigating to determine root cause.

The maintenance has been successfully completed.

On Saturday, April 27, from 5:00 AM to 12:00 PM, CCS will be performing maintenance on the two core network switches and telephony servers. During this time the core switches chassis will be replaced in order to continue with Cisco support. The campus wireless network will be interrupted for a short period of time. No data network interruption is expected.

On Thursday May 2nd between 6 AM and 8 AM, CCS will be performing maintenance on the Web Access Management (WAM)/Single Sign On (SSO) module on the RecruitGuelph, Student Housing, and Department of Physics webservers. These services will be intermittently unavailable during the maintenance.

If you have any questions or comments on this maintenance, please contact the CCS Help Centre at 58888help@uoguelph.ca.