HPC FAQs
Helping you Succeed. The Health and Performance Centre – for all your sport medicine, rehabilitation and health promotion needs.
Frequently Asked Questions:
How do I make an appointment?
To book an appointment that fits your schedule, call 519-767-5011 (press 1 to reach reception) or x53039 on campus or fill out our online Appointment Request Form.
What are the hours of the HPC?:
The Centre is open Monday through Thursday from 7:40am - 8:00pm and Fridays from 7:40am - 6:00pm.
Do I require a physician’s referral to the HPC?
A physician’s referral is not required to access the services of the HPC however many extended health plans require a physician’s referral in order to be eligible for coverage. It is recommended you contact your insurance provider for the details of your plan.
Is payment required at the time of service?
Yes, payment is due at the time of service. Payment is accepted by VISA, Mastercard, interac, and cash. A detailed receipt will be provided with your payment. Please be aware that the HPC does not directly bill extended health plan providers.
Are any of the services covered by the Ministry of Health (OHIP)?
The sports medicine physician’s appointments are covered by the Ontario Ministry of Health with a valid health card. Other provincial plans may be eligible. If for any reason, the Ministry of Health refuses to cover the fees associated with your sport medicine physician’s appointment, you are responsible for the full payment.
Do Extended Health Plans cover any of the services offered within the HPC?
Many extended health insurance plans cover or partially cover the costs associated with physiotherapy, massage therapy, chiropractic, naturopathic services, orthotics and splints. A number of plans may also cover the costs for nutrition services. It is the client’s responsibility to investigate the details of their plan.
Feel free to contact the Centre’s Director if you have any additional questions.
Contact Information:
Director: Cyndy McLeanPhone: 519-767-5011 or ext. 53039 on campus
Fax: 519-821-4007
Email: cmclean@uoguelph.ca
