Travel broadens the mind - or at least that is what we are told. Recently I have been travelling and I am moved to comment about an incident at an airport that I find disappointing and distressing: namely the lack of respect we show towards each other. This incident happened at an international airport where there was an exceptionally large queue to pass through the security check point. Like ants in a row, we lined up and duly followed the instructions from the "helpers" marked in yellow. "Please move forward and close up the gaps" was their constant refrain and we huddled toward the check point.
I first noticed the man, smartly dressed in a suit and carrying a bag that was clearly larger than permitted according to the new regulations, when he raised his voice and said to one of the attendants dressed in yellow, that he was disappointed that not all the check-points were open. His demeanour was aggressive: his voiced raised and agitated. Although he kept saying "I realize that you cannot do anything about this" to the attendant, he persisted in explaining in an agitated way that this was unreasonable. Minutes later he tackled a second man in yellow - his voice just a little more raised and his demeanour a little more agitated. A few moments again, as he was bobbing back and forth, a more senior official approached him and asked if he was alright. He started by saying "Well - no I am not" and began to relay his concerns. The official, this time a woman who was relatively small in stature, responded by asking the man to calm down. The fuse was lit and he exploded into a diatribe of rage about his anxieties. He was beligerent, unpleasant, aggressive and in my view threatening. Within a few moments he was calling out "Are you trying to suppress my freedom of expression?" and threatening the woman with statements like "I am a journalist - do you want me to make this an issue?".
How is it that people become so agitated? Why do we need to express frustration in the wrong way? And if we can become so exercised over such a small matter, I suppose it is no wonder that major conflict arises in the world.
I do not know how the situation ended. When the individual started raising his voice again and saying that he was not being aggressive or unpleasant and resented such accusations from the official, I have to say that I interupted and left my business card with her if she wanted to call on an independent witness over the event.
I then spent the time in the airport waiting lounge checking to see whether he was going to come and make an issue with me.
Of course, it would be nice to think that airport security would operate at full capacity at all times and I am the first person who hates to wait in line but surely we can find better ways to communicate with each other in such circumstances.