Frequently Asked Questions
How do I know if my request via the Graduate Settlement process has been received?
To determine if your request via the Graduate Settlement process on WebAdvisor has been received, please check on WebAdvisor, under Registration Billing. If your Graduate Settlement has been processed, you will see the following notation at the bottom of the registration billing: "Graduate Settlement has processed".
What if I am unsure of where my funding is coming from and the form is due?
If you are unsure where your funding is coming from for your semester (i.e. Trust Funds, Payroll Deduction, Scholarship), you still need to complete the Authorization for Settlement form by the due date to avoid the late fee. If you choose number one, for example, you can remit a replacement Authorization for Settlement form with an updated selection after the due date. Please indicate "replacement" on the replacement Authorization for Settlement form.
Financial Arrangement Request Forms
What if I am unable to pay my student account in full by the payment deadline?
If you are unable to pay your student account in full by the payment deadline, you need to contact Student Financial Services at email@example.com, prior to the payment deadline and request a Financial Arrangement Form. You will be required to complete the Financial Arrangement Request Form for approval. In preparation for completing this form, you will need to access your Registration Billing on WebAdvisor. You must have no outstanding previous semester balance and you will be required to pay a minimum of 25% of the current semester amount. You will need to provide the reason that you are unable to pay your account in full by the payment deadline. You will be required to complete the form using the provided payment dates.
Your completed Financial Arrangement Request Form will be assessed, and either approved or denied. There will be a deferral fee charged for this service. Please submit your completed form from your @uoguelph.ca email account to firstname.lastname@example.org or fax 519-823-9421.
How do I know if my Financial Arrangement Request Form has been approved?
To determine whether your Financial Arrangement Request form has been approved, once your minimum payment is submitted, please check on WebAdvisor, under Registration Billing. If your Financial Arrangement Request form has been approved, you will see the following notation at the bottom of the registration billing: "Financial Arrangement Approved".
Financial Outstanding Balance
Why do I have an outstanding balance? What is the charge?
If you have an outstanding balance, you will see the amount reflected on your Account Summary under Balance Forward in WebAdvisor. If you do not know what the amount is for, you need to select "Display Previous Semester". Usually the outstanding amount is an amount indicated under "Other Charges". If you are still unclear about the reason for the amount owing, please contact Student Financial Services at email@example.com
Why am I still on financial sanction even though I have paid?
If you are still on financial sanction even though you have paid, please view your student account on WebAdvisor, under, Account Summary. Be sure that your Balance Forward and your Term Balance are zero. If they are not, you need to pay both those balances. If they are paid, you need to contact Student Financial Services at firstname.lastname@example.org
I have a credit on my account. When and where can I expect to receive my refund cheque?
If you have a credit on your student account at the beginning of the semester, you will normally receive your refund cheque by approximately the sixth or seventh week of the semester. If you are an undergraduate student and are taking at least one course on campus, your refund cheque will be held at Student Client Services on the 3rd level of the University Centre for you to come in and pick it up. You will be sent an e-mail to your University of Guelph e-mail account when your refund cheque is available for pick up. You will need your student ID card in order to pick up your refund cheque. If you are a Graduate student and are on campus, your refund cheque will be sent to your department. If you are not on campus for the semester, your refund cheque will be sent to the current home address on your file. If you have recently changed your address, please e-mail your new address and telephone number from your University of Guelph e-mail account to email@example.com, and be sure to include your student ID number with that e-mail. If you have recently changed your address, and were expecting a refund cheque to be mailed home, and the credit which was on your account shows that a refund has been issued at least two weeks previous, please e-mail firstname.lastname@example.org from your University of Guelph e-mail account, explaining your concern and providing your name and student ID number, as well as your new address. Student Financial Services will look into your concern.
Who needs to pay the registration deposit?
All undergraduate students must pay the $200 deposit by the registration deadline, regardless of funding sources, e.g. OSAP, scholarships or sponsored students. If your account has a previous balance, the $200 will automatically be applied to the outstanding balance and will not be considered as a registration deposit. To determine whether you have an outstanding account balance, please check on WebAdvisor, under Registration Billing. Your Current Outstanding Balance is reflected at the top of the billing. You must pay this balance plus the registration deposit by the registration deadline.
How do I know if my registration deposit has been received?
To determine if your registration deposit has been received, please check on WebAdvisor, under Registration Billing. You will see your payment reflected under Payments and Refunds. To see a break-down of the Payments and Refunds total, select Display Account Details and Submit. The break-down is found under Payments, Refunds and Awards.
Residence Deposit Payments
How do I know if my residence deposit has been received?
To determine if your residence deposit has been received please check on WebAdvisor, under Account Summary. Select Display Deposits and Submit. If your residence deposit has been received, you will see residence under deposit type, the term to which the deposit will be applied, and the amount of the deposit.
Student Account Payments
When I make a payment through internet or telephone banking, what information is needed to make the payment?
When making a payment through internet or telephone banking to your student account, the following information is required:
Payee: University of Guelph - Student Fees
Account: Your 7 digit student ID number (if your student ID number is 6 digits, add a zero to the beginning of the number)
Amount: Payment amount
Why can't I see my internet or telephone bank payment on my student account?
An electronic bank payment takes 2-3 business days from when payment is made until payment is received and reflected on your student account. If you have paid through a credit union, this process can take 4 to 5 days.
How do I know if my payment has been received?
To determine if your payment has been received, log onto WebAdvisor, choose Students and Account Summary. Choose the Term from the drop down window and Submit. You will see your payment reflected under Payments and Refunds. Your account is paid in full when your Current Outstanding Balance and your Term Balance both carry a zero balance. To see a break-down of the Payments and Refunds total, select Display Account Details and Submit. The break-down is found under Payments, Refunds and Awards.
Can I pay my student account using a credit card?
No, you cannot use a credit card to pay your student account if you are a University of Guelph student. However, if you are a Guelph-Humber student, you are able to use a credit card to pay your student account through WebAdvisor. Acceptable methods of payment for the University of Guelph can be viewed on the website.
How do I obtain a copy of my T2202A - The Tuition and Education Amounts Certificate?
What is the payment deadline?
How do I obtain a tuition receipt?
We do not provide receipts for tuition paid. However, you can print a statement of your account from WebAdvisor, by selecting Account Summary. If you require a more detailed statement, select Display Account Details and Submit. If you require your statement to bear the official University of Guelph stamp, bring it to Student Financial Services on the 3rd level of the University Centre to be stamped. You will need to print a statement for each term that you require.