CCS Help Services
CURRENT SUPPORT DURING COVID-19 PANDEMIC: Our phone queue and in-person support will not be open as our staff are working remotely. To get IT Help please email us at IThelp@uoguelph.ca OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours.
CCS provides central computing support to all members of the U of G community through a variety of help services, you may reach us through one of the following methods of contact:
By Chat
Chat live with the IT Help Centre. Please see our blue chat icon - "Chat Live with Us" - on the bottom right corner of every CCS web page.
Chat will be open Monday to Friday from 8:30 AM to 8:30 PM. Closed weekends and holidays. When we are not on chat you can easily send us a message by filling out the chat form and we will respond as soon as we can.
By Phone
Phone the CCS IT Help Centre at 519-824-4120 x58888
Monday to Friday from 8:30 AM to 4:30 PM. Closed weekends and holidays.
By Email
Send your questions to IThelp@uoguelph.ca and we will usually reply within one to two business days. During busy periods, response time may be increased. For urgent requests please contact us by phone.
In Person
Visit us in person at the CCS IT Help Desk, located on the main floor of the McLaughlin Library.
There will be exceptions to our regularly scheduled hours in the Fall and Winter semesters. Please see our operating hours for Reading Week, Holidays and the semester exam period.
Online
There are a variety of ways to get online help, such as using the supported product list or using the search function near the top of this page.
Comments about the Site
Please email the web team at CCS.WebSolutions@uoguelph.ca