CCS Help Services
CURRENT SUPPORT DURING COVID-19 PANDEMIC1: In-person support at the library IT Help Desk will be resuming on September 10th when the Library reopens. For fastest response, please email us at IThelp@uoguelph.ca, call us at 519-824-4120 x58888 OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours.
| Chat and Email Hours | |
|---|---|
| Monday- Friday | 8:30am- 8:30pm |
| Saturday- Sunday | 11:00am- 5:00pm |
| Statutory Holidays | Closed |
| Phone Hours | |
|---|---|
| Monday- Friday | 8:30am- 4:30pm |
| Saturday- Sunday | Closed |
| Statutory Holidays | Closed |
| In-person Support in the Library2 | |
| Monday- Friday | 11:00am – 7:00pm |
| Saturday | Closed |
| Sunday | 11:00am – 7:00pm |
| Statutory Holidays | Closed |
NOTE 1: We will be open for move-in weekend. Phones will be open 11am to 4pm on Sat Sept 5th & Sun Sept 6th.
NOTE 2: CCS IT Help Desk follows Library hours of operation. See: https://www.lib.uoguelph.ca/service-hours
CCS provides central computing support to all members of the U of G community through a variety of help services.
New to U of G? Visit our Get Started pages for undergraduate students, graduate students, staff and faculty.
By Chat
Chat live with the CCS IT Help Centre. Please see our blue chat icon - "Chat Live with Us" - on the bottom right corner of every CCS web page.
Chat will be open Monday to Friday from 8:30 AM to 8:30 PM. Closed weekends and holidays When we are not on chat you can easily send us a message by filling out the offline chat form and we will respond as soon as we can. You can visit the website Chat Privacy for privacy policy information.
By Phone
Phone the CCS IT Help Centre at 519-824-4120 x58888
Monday to Friday from 8:30 AM to 4:30 PM. Closed weekends and holidays. NOTE: Fall and Winter University hours have now been changed to 8:30 AM to 4:30 PM (we will not be open to 4:45 PM).
Exceptions to our regularly scheduled hours will occur to reflect University Closures.
By Email
Send your questions to IThelp@uoguelph.ca and we will usually reply within one to two business days. During busy periods, response time may be increased. If you have an urgent issue, please contact us by phone.
In Person
Visit us in person at the CCS IT Help Desk, located on the main floor of the McLaughlin Library.
Exceptions to our regularly scheduled hours will be posted on our webpage.
Online
There are a variety of ways to get online help, such as using the Supported Software Products List or using the search function near the top of this page.
Comments about the Site
Please email the web team at CCS.WebSolutions@uoguelph.ca