Update - Microsoft is deploying fixes for both of these problems and monitoring the results.
The fix for the attachments problem has been completely deployed, while the fix for the 5-minute delays is still in progress. Microsoft recommends that any users still experiencing the attachments-related problem should log out and log back in to Outlook Web.
Apr 15, 2024 - 08:33 EDT
The fix for the attachments problem has been completely deployed, while the fix for the 5-minute delays is still in progress. Microsoft recommends that any users still experiencing the attachments-related problem should log out and log back in to Outlook Web.
Apr 15, 2024 - 08:33 EDT
Update - These issues continue, and Microsoft continues to work on fixes. Microsoft also continues to provide updates behind the scenes, but there's nothing substantial to report. We will continue to monitor.
Apr 09, 2024 - 14:39 EDT
Apr 09, 2024 - 14:39 EDT
Update - There are no substantial updates on these problems heading into the weekend. Thank you for your ongoing patience!
Apr 05, 2024 - 16:06 EDT
Apr 05, 2024 - 16:06 EDT
Update - These problems persist, and Microsoft has provided some updates.
** Users may be intermittently unable to download attachments or view embedded images in Outlook on the web **
Microsoft is working on a fix but does not expect it to be completely rolled out until at least Monday, April 5 at 5:00 PM EDT.
** Some users may experience delays of up to five minutes accessing Outlook on the web and its features**
Microsoft is already deploying a short term fix, and plans to provide an update today by 3:00 PM EDT.
We will continue to monitor and pass along more information as it comes in.
Apr 05, 2024 - 09:12 EDT
** Users may be intermittently unable to download attachments or view embedded images in Outlook on the web **
Microsoft is working on a fix but does not expect it to be completely rolled out until at least Monday, April 5 at 5:00 PM EDT.
** Some users may experience delays of up to five minutes accessing Outlook on the web and its features**
Microsoft is already deploying a short term fix, and plans to provide an update today by 3:00 PM EDT.
We will continue to monitor and pass along more information as it comes in.
Apr 05, 2024 - 09:12 EDT
Identified - Microsoft has acknowledged ongoing problems with Outlook on the web, including:
- Users may be intermittently unable to download attachments or view embedded images in Outlook on the web
- Some users may experience delays of up to five minutes accessing Outlook on the web and its features
We have received reports that some U of G users are indeed experiencing these problems, so we are posting this incident and will keep it up-to-date as we learn more.
For the attachments/images problem, Microsoft suggests two workarounds:
1. Downloading attachments and embedded image viewing may succeed after an affected user signs-out and then signs-in again to Outlook on the web, if appropriate.
2. Additionally, users can download attachments and view embedded images consistently through the Outlook desktop client, if available.
We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:00 AM on April 5, 2024.
Apr 04, 2024 - 16:24 EDT
- Users may be intermittently unable to download attachments or view embedded images in Outlook on the web
- Some users may experience delays of up to five minutes accessing Outlook on the web and its features
We have received reports that some U of G users are indeed experiencing these problems, so we are posting this incident and will keep it up-to-date as we learn more.
For the attachments/images problem, Microsoft suggests two workarounds:
1. Downloading attachments and embedded image viewing may succeed after an affected user signs-out and then signs-in again to Outlook on the web, if appropriate.
2. Additionally, users can download attachments and view embedded images consistently through the Outlook desktop client, if available.
We will provide updates on this page until resolution of the issue. Next update will be at approximately 9:00 AM on April 5, 2024.
Apr 04, 2024 - 16:24 EDT
About This Site
Bookmark this page! The University of Guelph IT System Status Page provides announcements and updates regarding IT-related incidents and maintenance at the University of Guelph. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.
Scheduled Maintenance
Data Center UPS Preventive Maintenance
Apr 21, 2024 09:00-16:00 EDT
Our contractor will be performing preventive maintenance on our data center UPS. There will be no service interruption.
Posted on Apr 15, 2024 - 14:14 EDT
Posted on Apr 15, 2024 - 14:14 EDT
Oracle APEX Maintenance
Apr 23, 2024 06:00-08:00 EDT
The Systems and Database team will be performing maintenance (server patching) on the Database Servers hosting APEX Applications.
The outage will be on: PROD : Tuesday – April 23 2024 from 6am to 8am
The following Applications will be affected:
Finance Applications
CIBC
ECS
FRS
Grant and Budget
SMC
HR Applications
Access Control
Employee Portal
HazChem Inventory
HRER
Job Eval
Job Scheduler
Pay Advice
T4A
Time Entry
Posted on Apr 15, 2024 - 10:50 EDT
The outage will be on: PROD : Tuesday – April 23 2024 from 6am to 8am
The following Applications will be affected:
Finance Applications
CIBC
ECS
FRS
Grant and Budget
SMC
HR Applications
Access Control
Employee Portal
HazChem Inventory
HRER
Job Eval
Job Scheduler
Pay Advice
T4A
Time Entry
Posted on Apr 15, 2024 - 10:50 EDT