How does the licensing work? 

Agent licenses

Agent licenses must be purchased for each project. Agents are users who will update and assign tickets (staff members in your unit). When considering the number of agent licenses to purchase, review the number of users who will occasionally/intermittently use the application and the number of users who must have persistent access to the application. A CCS FootPrints administrator will be able to help you determine the appropriate licensing.

Concurrent agent license:

A concurrent agent license may be shared amongst many users. These licenses should be used for agents who are occasionally/intermittently using the application.

Fixed agent license:

One fixed agent license will be mandatory for every license that requires a new Project. A fixed license is dedicated to one person and will ensure your unit may always access the software.