Support for IT Admins

IT Administrators can use the CCS Help Portal (FootPrints) to to submit issues & requests to CCS Help, view previously submitted issues and track active issue progress. IT admins can also search the knowledge base used by CCS staff to solve FAQs that come in to the front-line support.

The website centralizes many of the frequent requests made by IT administrators and provides a more streamlined method of communicating with  CCS. Quick links to templates and websites, found at the red menu bar on top of the site, assist with request submission. Where appropriate, new submissions will be automatically routed to the appropriate CCS department.

Please log in with your central ID at: CCS Help Portal for IT Admins

If you are unable to login to FootPrints at the URL listed above, or are directed to the MACdesk (Moves, Adds and Changes for phones) portal rather than this new CCS portal, please email 58888help@uoguelph.ca.

We encourage you to provide feedback on the use and value of the site. Please use the feedback link on the website to send any questions, concerns, reporting missing/broken items, request new templates, etc.

Please visit FootPrints Service to apply for your own service.