- How do I change my password?
- How do I choose a secure password?
It is important for you to choose fool-proof passwords that will help prevent hackers from accessing your accounts. When selecting your password, make sure the password is hard to guess by somebody else, but easy for you to remember so you don't have to write it down. Make sure that it is not a word that can be found in a dictionary and it should be between 6 and 8 characters long. It should contains a mix of characters, including at least two of: capital letters, lower case letters, numbers, and simple punctuation. For more information visit the Protect Your PC Guide.
- I have forgotten my password, how do I retrieve it?
There are two ways of having your forgotten password reset; through Password Insurance for users who subscribed to the free service or by contacting the IT Help Desk or CCS Help Centre for non Password Insurance subscribers.
- What is Password Insurance?
Password Insurance is a free service provided by CCS to anyone holding a Central Login Account that allows users to reset their own password at anytime, from any computer with an internet connection. Reduce the risk of being locked out of your account, if you ever lose your password, come back here and answer your secret question to retrieve your new password on the spot.