CCS Help Services

CURRENT SUPPORT DURING COVID-19 PANDEMIC: Our phone queue and in-person support will not be open as our staff are working remotely. To get IT Help please email us at  IThelp@uoguelph.ca OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours.

Hours
Monday- Friday 8:30am- 8:30pm
Saturday- Sunday 11:00am- 5:00pm
Statutory Holidays Closed

NOTE: The University and IT Help Centre will be closed on Monday Aug. 4th  for the statutory holiday.

CCS provides central computing support to all members of the U of G community through a variety of help services.

New to U of G? Visit our Get Started pages for undergraduate students, graduate students, staff and faculty

By Chat

Chat live with the CCS IT Help Centre. Please see our blue chat icon - "Chat Live with Us" - on the bottom right corner of every CCS web page.

Chat will be open Monday to Friday from 8:30 AM to 8:30 PM. Closed weekends and holidays When we are not on chat you can easily send us a message by filling out the offline chat form and we will respond as soon as we can. You can visit the website Chat Privacy for privacy policy information. 

By Phone

Phone the CCS IT Help Centre at 519-824-4120 x58888

Monday to Friday from 8:30 AM to 4:30 PM. Closed weekends and holidays. NOTE: Fall and Winter University hours have now been changed to 8:30 AM to 4:30 PM (we will not be open to 4:45 PM).

Exceptions to our regularly scheduled hours will occur to reflect University Closures. 

By Email

Send your questions to IThelp@uoguelph.ca and we will usually reply within one to two business days.  During busy periods, response time may be increased.  If you have an urgent issue, please contact us by phone.

In Person

Visit us in person at the CCS IT Help Desk, located on the main floor of the McLaughlin Library.

Exceptions to our regularly scheduled hours will be posted on our webpage.

Online

There are a variety of ways to get online help, such as using the Supported Software Products List or using the search function near the top of this page.

Comments about the Site

Please email the web team at CCS.WebSolutions@uoguelph.ca