Forgot Password

There are two ways of having your forgotten password reset; through Password Reset for users who subscribed to the free service or by contacting the IT Help Desk or CCS Help Centre for non Password Reset subscribers.

Password Reset Subscribers

With Password Reset (formally Password Insurance), you can have your password reset anywhere, anytime, day or night, without having to contact anyone and it's a free service!

If you signed up for Password Reset (formally Password Insurance), please login to reset your password. 

 

Non-Password Reset Subscribers

Sign up for free Password Reset (formally Password Insurance) today!

Undergraduate Students

You may visit the IT Help Desk with your U of G photo ID to have your password reset. Alternatively, you may also contact the CCS Help Centre with your student number handy and answer a series of questions to verify your identity before your password is reset.

Faculty, Staff & Grad Students 

You may visit the IT Help Desk with your photo ID, or contact your IT Admin or departmental contact (often your department's secretary or administrative assistant) who can request a password reset for you.

Open Learning Students

If you are not a University of Guelph degree program student and have paid the Office of Open Learning to obtain a University of Guelph email account, you can contact the Office of Open Learning at (519) 767-5010 or (519) 824-4120 x55000.