Office 365 FAQ

Office 365 is a collection of cloud based services that work together to increase productivity through collaboration. Office 365 includes a web interface for email, calendaring, contacts and tasks that is very similar to the current web version of Gryph Mail you currently use. 
What sets Office 365 apart are the additional features that allow users to save files to the cloud and access them on the go, share documents with other users and collaborate in real time. Office 365 also provides a workspace for groups of users to communicate with each other, manage a group calendar, store group files and share notes in a group notebook. Find out more here.

CCS recommends that you logout of Office 365 when you are done working. There is currently a known issue that is affecting some users where they can not logout of Office 365. The user will press the logout button and then be re-logged into Office 365.
CCS does not currently know the cause of this issue. If the normal logout button does not work, you can try this workaround: When you are ready to logout, navigate to this URL http://www.uoguelph.ca/identity/uglogout.html and you will be logged out. You can also favourite this URL on your favourites bar for easy access.

“The cloud" is a friendly way of describing web-based computing services that are hosted outside of your organization. When you use cloud-based services, your IT infrastructure resides off your property (off-premises), and is maintained by a third party (hosted), instead of residing on a server at your home or business (on-premises) that you maintain. With Office 365, for example, information storage, computation, and software are located and managed remotely on servers owned by Microsoft. Many services you use every day are a part of the cloud—everything from web-based email to mobile banking and online photo storage. Because this infrastructure is located online or “in the cloud,” you can access it virtually anywhere; from a PC, tablet, smartphone, or other device with an Internet connection.
Source: Microsoft Office 365 for business FAQ

Office 365 refers to the collection of cloud services that are accessed through a web browser and Microsoft Office refers to the full desktop software suite that can be installed on your computer. 
In order to use or connect to Office 365 services, you are not required to use the latest version of Microsoft Office that is available for download through the Office 365 portal. You are able to configure earlier versions of Microsoft Outlook to connect to Office 365 if you prefer to manage your email, calendar, contacts and tasks through the Outlook Client. 

Office 365 is designed to work with the latest version of Office, Office 2016, and Office 2016 for Mac. Previous versions of Office may work with Office 365 with reduced functionality. (If you have Office 2003 or an earlier version, you will need to update to a newer version of Office in order to use Office 365.)
CCS recommends that you consult with your department IT administrator prior to upgrading the version of Microsoft Office on your work computer to ensure there are no version dependencies for applications or systems you regularly use.

Internet access is required to install and activate all Office 365 plans and to manage your subscription account. Internet connectivity is also required to access Office 365 cloud productivity services, including email, conferencing, IT management, and other services.
One of the benefits of having the desktop version of Office applications is that you can work offline and have the confidence that the next time you connect to the Internet, all your work will automatically sync, so you never have to worry about your documents being up to date. Your desktop version of Office is also automatically kept up to date and upgraded when you connect to the Internet, so you always have the latest tools to help you work. 

Yes, Office 365 can be accessed through a web browser on Safari (or other web browsers such as Chrome or Firefox) and you are also able to download and install the full version of Microsoft Office 2016 for Mac from the Office 365 portal. 
Microsoft also offers an OneDrive sync client for Mac that can be downloaded from the App Store.

Yes, Microsoft offers a number of mobile apps for iOS, Android and Windows Phone that allow users to connect to various Office 365 services and work on the go. 
Some of these Mobile Apps include Outlook Mobile App, OneDrive, Microsoft Word, Excel, PowerPoint and OneNote, Office Lens and Office 365 Groups. You can search for these apps in the App Store for your device.

Office 365 is designed to work with the following browsers:
  • Current versions of Safari, Chrome and Firefox
  • Latest version of Microsoft Edge
  • Internet Explorer 11 and above

For additional information, please refer to System Requirements for Office on the Microsoft website.


As of 2016, Microsoft now offers the option for Office 365 data to be hosted in Canada. All data stored in Office 365 such as Email, Calendar, Contacts, Tasks and OneDrive files will be physically stored in Microsoft Canadian Data Centres.

Unfortunately not. Microsoft Accounts are completely separate from Office 365 accounts. Because your Office 365 account is provided by the University of Guelph, it will be tied to your central login ID and password. It is also possible to have a Microsoft account that uses your "@uoguelph.ca" email address, but this may become confusing as passwords will not sync between these accounts and they are used to access different Microsoft services. If you attempt to login to a Microsoft service and have both a Microsoft Account and Office 365 Account that use the same (@uoguelph.ca) email address, you will be prompted with two options: "Work or School Account" or "Personal Account". To login with your Office 365 account that is provided by the University of Guelph, select the option for "Work or School Account".

Microsoft has recently started to roll out a new feature called Microsoft Teams. Microsoft Teams is a chat-based collaboration tool that is part of the Office 365 suite of services. Teams enables remote, global and dispersed teams to work together and collaborate through a common workspace, team chat, one-on-one chat, document collaboration and more.
 

Additional Office 365 FAQs: