CCS blocks potentially dangerous executable file types from reaching University mailboxes. We recognize that this may cause some disruption for email users, however, we feel that the risk outweighs the end-user impact.
Please note that if a file is blocked, the email will still be delivered and that attachment replaced with a text file with the following message "Dangerous filetypes are blocked for your protection. For any additional questions, please contact the administrator." If the file is required, please contact the CCS Help Centre for assistance (519) 824-4120 x58888 or IThelp@uoguelph.ca.
There is a list of file types that are being blocked by CCS Information and Security. You can view it by clicking here.
Outlook 2016 prevents the opening of attachments with potentially unsafe file extensions by blocking nearly 100 different extensions. When you send an email containing an attachment that has a blocked file extension you will be notified with this message:
Recipients using Microsoft Outlook to read an email which contains an attachment with a file extension that Outlook blocks will see the message that "Outlook blocked access to the following potentially unsafe attachments..." in place of the attachment.
If the file is required, please contact the CCS Help Centre for assistance (519) 824-4120 x58888 or IThelp@uoguelph.ca.
Check out the FAQ on What File types are blocked by Office 2016 for more information.
Below describes some ways you can connect to your email account.
Web Browser Outlook Web App lets you use a web browser to access your mailbox from any computer that has an internet connection. You can use it to read/send email messages, organize contacts, create tasks, and manage your calendar and the shared calendars. You can use Outlook Web App with almost any Web browser. This includes Internet Explorer, Edge, Mozilla Firefox, Google Chrome, Apple Safari, see the Microsoft page for more information.
Email Client You can access Office 365 using your desktop Microsoft Outlook application (recommended by Microsoft) or other emails client, check our Desktop client configuration page for more information about how to configure your desktop.
Mobile phones and tablets Office 365 also works with a variety of mobile phones and tablets. You can set up your mobile phone or device to access your email, calendar, contacts and tasks, check our Mobile device configuration page for more information about how to configure your mobile device.
Recommended Email Clients: For the best experience with Office 365, Microsoft recommends connecting via Exchange using Outlook2010/2011/2013/2016, Outlook App for iOS/Android, or connecting to Outlook Web App via the recommended Web Browsers
Supported protocols: Office 365 can support the following protocols : Exchange(MAPI), ActiveSync, EWS ( Exchange Web Services ), IMAP, POP3 . Office 365 does not support Calendar standard (CalDAV) or address nook standard ( CardDAV )
IMAP/POP3 Considerations: IMAP/POP3 connections will be supported and are on by default. However, Office 365 is an Exchange service, meaning that clients which connect using IMAP/POP3 protocols will have limited functionalities, Please refer to our Email Client comparison to see how IMAP/POP3 protocols perform with Office 365
If you don’t organize meetings and send invitations in Office 365, you may get invited to meetings, so it’s a good idea to know how to respond to a meeting request if you get one.
When you’ve been invited to a meeting you get a special email message that states these actions :
Accept : Outlook Web App automatically adds the meeting to your schedule and creates a new email message to organizer to update your status.
Tentative : The meeting’s automatically added to your schedule. An email message goes to the organizer to update your status.
Decline : Basically it just means you can’t make it !, Outlook sends a message to the organizer as notification, it’s always good to add a business reason to explain why you’re missing a meeting.
NOTE : Make sure to always send a response to the organizers, as they will not be able to track your response if you don’t send a response. It will appear as though you have no responded, even though you did. More information on how to manage calendars can be found on our training page.
1. Right click on an empty area of your Windows Desktop.
2. Select New and Shortcut
3. In the “Type the location”, enter the following : https://outlook.office.com
4. Click Next, enter the following in the “Type a name” : Outlook Web App, click finish
1. Open Safari.
2. Type in the following address in the address bar, https://outlook.office.com ( do not press the return key )
3. Highlight the address you just typed in your address bar.
4. Click and drag the address and drop it on your Mac Desktop.