Welcome to CCS, your link to IT support at the University of Guelph.
For additional computing support, you can access a variety of resources such as the IT Help Desk [1] on the first floor of the McLaughlin Library and the CCS Help Centre [2].
Reminder! The University will never ask you to reveal your user ID or password. Please keep them well protected and remember to always log out and close your browser.
Please note: Your U of G email account is intended for academic use only. Your U of G account will be deleted after graduation or after withdrawal from 5/6 consecutive semesters. Once your account is deleted you will also lose access to any external services/account for which you've registered with your U of G account. It is recommended that you do not register for external accounts with your U of G Gryph Mail account (use your personal email account instead). You will be informed in advance of your account deletion following your graduation from U of G.
Here's a list of the most useful links for undergraduates:
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- Change Your Password and Make it Secure [4]: Change the password you received from the Registrar's Office and make your password secure
- How to reset your password [5]: Password Reset will let you reset your password if you forget it.
- Download Office 365 [6]: Get all the office products such as Word, Excel, PowerPoint through your university account.
- WebAdvisor [7]: Make sure you enter your central login ID in all lower case letters or you will get a failed login. Check out available courses
- Courselink [8]: U of G's online learning environment
- Secure Wifi: [9]How to connect to wireless internet on campus
- ResNet [10]: Internet support for students living in residence
- Recent scams and phishing attempts [11]: Don't open unknown emails or click on links - Protect yourself from online criminals
- Software downloads [12]: Receive free or discounted software such as McAfee VirusScan (for Widows), Microsoft Office, SPSS and more!
- Free access to training from LinkedIn Learning [13] (formerly Lynda.com): Access to hundreds of free online learning courses.
- Protect your PC [14]: Learn how to make your device secure
- Supported Products: [15] A list of products supported by CCS
- Student Rights and Responsibilities [16]: Gryph Mail, powered by Office 365, is the official method used by U of G to communicate with you
- Acceptable Use Policy [17]: U of G's official IT policy
- Sign up for U of G Alert, the University's Emergency Notification System:
- Gryph Mail Powered by Office 365 [20]: U of G's official email
- Eduroam [21]: Wireless network service that allows students from Canadian educational institutions to securely access the internet while visiting other member universities