Request Service [8]
Get Support [9]
Visit Webex Online Support [10]
Service Status [11]
Login to Webex [12]
Webex is a feature rich web conferencing tool that allows participants to connect with others anywhere in the world through the use of video and/or audio as well as content sharing.
Popular uses for Webex include web meetings, presentations, conferences, webinars, and e-learning. CCS offers Webex host licenses to students, faculty, and staff for the purpose of hosting online meetings and webinars. NOTE: Not all Webex features will be available with the University of Guelph Webex service.
NOTE: Webex access is enabled by default for all faculty, students, and full-time staff. All other account holders, including part-time staff and organizational users, will have to request an account using the "Request Service" button to the right. If you don't have a staff/faculty/student account please check our Service Summary [13] page to see if you'll have WebEx access.
Features
- High capacity - up to 1000 participants
- Breakout Rooms - NEW Feature!
- Co-Host Roles - NEW Feature!
- Integration with Microsoft Office, Internet Explorer, Microsoft Teams and Outlook Web Access for quick access to meeting controls and scheduling
- Full Lobby Access for Schedule Meetings - NEW Feature!
- Personal Room URL (uoguelph.webex.com/meet/<userID>)
- Support for up to 200 video endpoints, e.g. room-based video systems, Skype
- Telephone access to meetings
For further information and a comparison of features between the available web conferencing tools, check out Which Collaboration Tool Should I Use? [14] on the CCS Website.
More information about new features now available can be found on the Webex - What's New, What's Changed [15] web page.
There is no charge for this service as it is provided by CCS.
Quick-Start Guides
New to Webex? We can help!
- Moving a meeting online and want all attendees to speak and share content? See our guide to setting up Webex Meetings [16].
- Looking to host a lecture- or webinar-style event with more central control? See our guide to setting up Webex Events [17].
NOTE: More information about Webex Events [18] is available, including additional support resources and a comparison with Webex Meetings.
More Information
The primary source for documentation and training is available from Webex [10]. You can also reach them via telephone: 1-866-229-3239 (1-844-548-1604 French). A full list of phone numbers [19] for all regions is available.
Here are a few starting points:
- Get Started with Webex [20]
- Cisco Webex Productivity Tools [21] (Preferred Method of Booking Meetings)
- Cisco Webex: Top Searches, Most Helpful [22]
- Allow Someone to Schedule Webex Meetings on Your Behalf in Microsoft Outlook [23]
Webex also provides periodic online training [24]. Sessions are archived. Be sure to click the Webex tab to see Webex training
CCS has developed the following guides for each service platform:
Previous Version
- Webex Online QuickStart [25]
- Webex Windows Outlook QuickStart [26]
- Webex Mac Outlook QuickStart [27]
Current Version
- Webex Web Client (Online) [28]
- Webex Windows Desktop Application [29]
- Webex Windows Outlook [30]
- Webex Mac Desktop Application [31]
- Webex Mac Outlook [32]
The following training sessions are also available from CCS, and are listed in the Human Resources, Learning and Development [33] calendar [34]:
- Collaboration Tools at Your Fingertips - WebEx Beginner Training – Nov 19, 2019 [35] (Login Required)
- Collaboration Tools at Your Fingertips - WebEx Beginner Training – Mar 5, 2020 [36] (Login Required)
You can also visit lynda.com [37] and login with your University of Guelph account and search for Webex training. While the Webex versions and steps don’t necessarily line up with the University’s service, it’s a good place to become familiar with how web conferencing works in general.
The primary source for support or help is available from Webex [10]. You can also reach them via telephone: 1-866-229-3239 (1-844-548-1604 French). A full list of phone numbers [38] for all regions is available.
CCS Support for Webex is limited to:
- Account and feature activation
- Making sure you can login to Webex with your central userID/password
- Working with the vendor to resolve service impacting issues
CCS Managed Desktop Clients will have access to additional support, including:
- Installation of Webex Desktop application
- Assistance with selection, installation and support of peripherals, e.g. headsets and webcams
CCS has collected the following information which might help with issues you are having. Please review these before submitting a help request.
- What's New/What's Changed [15]
- Frequently Asked Questions [39]
- Known Issues [40]
- Limitations [41]
- Best Practices [42]
If you need help or have questions about the service, please email us at IThelp@uoguelph.ca or check our CCS Help Services page for more ways to contact us:
- CCS Help Services [43]
There may be scheduled maintenance or a service issue occurring. Please refer to CCS System Status Page for more information:
Item | Expectation |
Service Availability | 24x7x365 except for scheduled maintenance (see CCS System Status [44]) |
Service Requests and Problems | Response time varies depending on the nature of the issue. |
Account Activation |
Within 2-3 business days. |
Webex access is now enabled by default for all faculty, students and full-time staff. To request Webex access for organizational accounts or if you are a part-time staff member, please fill out the CCS - Webex Account Request [45] form. If you are requesting access for an organizational account, please fill out the form after logging in with the same organizational account.
Accessing Webex
You can access Webex a number of ways.
- Via web application: uoguelph.webex.com
- Via Webex Desktop application
- Via Microsoft Word, Excel, Powerpoint Webex ribbon buttons (with Webex Desktop application installed)
- Via Microsoft Outlook Webex ribbon buttons (with Webex Desktop application installed)
- Via Microsoft Internet Explorer Webex Add-on (with Webex Desktop application installed)
- Via Microsoft Teams (with Webex Add-in installed )
- Via Outlook Web Access (with Webex Add-in install) - (Requires activation - please submit a service request [9])
For more information about how to download and install Webex software, visit the Webex - Frequently Asked Questions [46].
Submitting Webex Account Requests in Bulk (or for Others) - Org Accounts and Part Time Staff Members Only
Departments can choose to submit account requests in bulk via email to 58888help@uoguelph.ca. To complete the account request, CCS will need the following information for each person: first name, last name, central userID.
The information should be added to a CSV file, with each account on a separate line, and the CSV file attached to the ticket. For example:
John,Smith,jsmith
Jane,Doe,janed
Jack,Hills,jhill01
Jill,Hills,jhill02
The same process should be followed when submitting individual requests on behalf of others.