Business Phones

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The Cisco business phones are connected to the University’s computer network using Voice-over-Internet Protocol (VoIP) technology. You can call locally outside the campus and long distance, if enabled.  Standard long distance rates apply.

Please visit the Business Phone Features page which outlines all the features available with standard business phones, including Voice Mail, conference calling, call forwarding, etc. 

Bell fax/debit line repair/installations are co-ordinated through the CCS Help Centre.

This service has the following costs: 

See Business Phone Costs.

Documentation and Training

Issue Action
Change your phone service Contact your Departmental Administrator.
Help using the phone service

Contact the CCS Help Centre.

See these references:

Help using a particular phone

Contact the CCS Help Centre.

See one of these references:

Frequently Asked Questions:

Support or Help

If you need help or have questions about the service please use one of the following methods for contacting CCS for assistance:

If you cannot access this service, there may be a scheduled maintenance or a service issue occuring. Please refer to the following for more information: 

  1. Check the CCS Scheduled Maintenance Calendar.
  2. Check the CCS System Status Page.
  3. Contact the CCS Help Centre.

Who is eligible to use this service?

This service is available for:

  • Faculty
  • Staff

Service Availability

Item Expectation
Phone service availability 24x7 except during scheduled maintenance (see CCS System Status Page).
Phone service requests and problems Response times vary, however we will do our best to respond as quickly as possible. 

How Do I Request or Access this Service?

Contact your Departmental Administrator.

Departmental Administrators can make service requests either