Call processing/queuing is a business phone feature that allows a department to manage incoming phone calls. There are two options:
- Call processing presents callers with list of menu selections.
- Call queuing places calls in a queue for the next available agent in a group.
The options can be implemented independently (that is, either call processing or call queuing) or together (for example, a call processing menu selection could direct the caller to a group whose calls are managed by call queuing).
Call processing provides a menu of options (for example, press 1 for this, press 2 for that).
Call queuing can be programmed to distribute calls evenly to all agents or select the most skilled agent. It can display real-time information for the number of calls in the queue and the longest wait time in queue.
|Service||One-time Setup Cost||Monthly Cost|
|Call Queuing||$90 + $45 per agent||$35 per agent|