Gryph Mail

Service Description: 

Gryph Mail is the University's email, calendaring and collaborative suite of services.  Please see our Getting Started page for information on setting up/accessing your Gryph Mail.

Effective May 1, 2014 the way you access your U of G email has changed, please visit the logging-in page for more information.

There are six components: 

  1. Email hosting service for communication. This component manages the University email accounts and can be accessed directly through a web browser or indirectly through an external email application (for example, Thunderbird, Microsoft Outlook Express, or Windows Live Mail) and mobile devices (for example, BlackBerry).

Note:  By viewing Gryph Mail through an external application, the user loses access to some of the application's collaborative tools.  

  1. Address Book for organization and collaboration.
  2. Calendar for organization and collaboration.
  3. Document sharing and editing for collaboration.
  4. File storage for organization.
  5. Task management for organization.

The amount of information that can be stored on the system is limited. See Gryph Mail Quotas. Also, there are some restrictions on the size and content of e-mail attachments that can be either sent or received:

  • The size of an email message is limited to 50 MB.
  • Encrypted or password protected attachments are prohibited.
  • Some file types are prohibited.

For details about these restrictions, see Attachments & Filtering.

For information about Gryph Mail, refer to its online Help. Note that the documentation is produced by Zimbra, the vendor of the system, and it discusses some features not implemented in Gryph Mail; therefore disregard these sections:

  • Changing your password
  • Forget your password?, and
  • Instant Messaging.

Additionally, CCS has extended the features of the original system. See Gryph Mail Extensions.

To receive email notifications about updates or changes to Gryph Mail, subscribe to the CCS Gryph Mail mailing list.

The Gryph Mail system is backed up daily and each backup is stored for 28 days.  If you require your information restored, complete the online Computing and Communications (CCS) Restore Request.

Note: There are some restrictions to the information that can be restored. Before you start using Gryph Mail, you should understand its backup capabilities and limitations (see http://www.uoguelph.ca/ccs/gryph-mail/getting-started/email-restore).

Keywords: 
Service Expectations: 

 

Item Expectation
Service availability 24x7 except for scheduled maintenance (see CCS Service Updates schedule).
Service requests and problems Response time vary.
 

 

Support for this Service
Documentation and Training: 

N/A

Frequently Asked Questions: 

For specific information about issues related to this service, review frequently asked questions (FAQs)

Support or Help: 

If you need help or have questions about the service please use one of the following methods for contacting CCS Help:

  • Email us at 58888help@uoguelph.ca
  • Phone us at 519-824-4120 ext. 58888
  • Visit us at the IT Help Desk in the library  
Costs and Purchase Related Items: 

There is no charge for this service.

Who is Eligible to Use This Service?
Who is Eligible to Use This Service: 
Alumni
Faculty
Instructors
Staff
Students
Details: 

Anyone who has a Central Login Account.

Service Availability: 

Gryph Mail is expected to be available at all times, with the exception of regular maintenance windows Tuesdays and Thursdays between 6:00 AM and 8:00 AM, and bi-annual extended maintenance windows for upgrades and major maintenance. All maintenance activities will be posted to CCS Service Updates.

How Do I Request or Access this Service?: 

Gryph Mail accounts are created automatically when your Central Login Account is created. Gryph Mail accounts use the same username and password as your Central Login Account. 

To access Gryph Mail directly using a web browser, link to https://mail.uoguelph.ca. These browsers are supported:

  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Apple Safari
  • Google Chrome

Gryph Mail is available in three versions.

There are three versions because Gryph Mail can be accessed by many different devices, from a computer with a large screen and keyboard to a reader device with a small screen and no keyboard. The following table summarizes the differences.

Version Description Notes
Advanced (Ajax) - Default Setting Offers the full set of web collaboration features. Recommended for newer browsers and faster Internet connections.
Standard (HTML) Easier Accessibility Recommended for older browsers and slower Internet.
Mobile Offers some web collaboration features. Recommended for smartphones. Email attachments cannot be sent or received.

To access Gryph Mail using a mobile device, link to https://mail.uoguelph.ca/?client=mobile

To access Gryph Mail using another email application, follow the appropriate link listed in the following table for setup instructions.

Method Product Supported
Email Application Thunderbird Yes
  Microsoft Outlook Express Yes
  Windows Live Mail Yes
  Microsoft Outlook With Limitations
  Apple Mail With Limitations
  iPhone With Limitations
Smartphone Blackberry Yes
Other device screen reader, text reader, speech recognition software, or other adaptive technology applications With Limitations

Note: The Smartphones page summarizes the differences between the phones.