Guest Network Access

Request Service Provide Feedback Report Incident


Guests can access the University network by obtaining a Guest Access Account.

A Guest Access Account provides basic internet connectivity for web browsing (HTTP and HTTPS) and secure shell access (SSH) through both the campus residence network (see Residence Internet Service) and the wireless network (see Wireless Network Connectivity Service). Guest accounts are only valid for a specified period of time. The maximum duration of a guest account is 30 days.

A Guest Access Account cannot access any University services; it is limited solely to internet access. Also, it can access only the SSID: uog-guest wireless network, not other campus wireless networks.

Note: Faculty, staff, and students from other Canadian educational institutions that participate in Eduroam (see Eduroam service) do not require guest access. They can connect to the University network using credentials from their home institutions.

Service Expectations

Item Expectation
Service availability 24x7 except during scheduled maintenance periods.
Service requests and problems Response times vary.

Documentation and Training

If you cannot access the Internet using your guest account, contact the CCS Help Centre.

Support or Help

If you need help or have questions about the service please use one of the following methods for contacting CCS for assistance:

Frequently Asked Questions

Costs and Purchase Related Items

There is no charge for this service.

How Do I Request or Access this Service?

Guests to the University are required to follow the self-registration process through the Guest Portal after connecting the guest WiFi with SSID: uog-guest, or physically connecting to the network jacks at ResNet rooms and some public areas (classrooms and meeting rooms).

Each guest requires a sponsor to approve their guest request. A sponsor can be any University faculty or staff with whom the guest has contact.

Guests visiting the University Library should contact the Ask Us Desk located on the first floor of the McLaughlin Library. Guests will require valid photo ID. 

Summer residence guests should contact the residence service desk in the Lennox/Addington and East Residences.

Conference guests should contact their conference organizers to find out if there are any group arrangements.

How Do I Request or Access this Service?

Registered Guests are guests who obtained Guest Access Account.

By using a Guest Access Account, guests are agreeing to abide by the Guest Access Policy and the University of Guelph Acceptable Use Policy and Guidelines (AUPG). Any computer or device having a negative impact on the network may be blocked from accessing the network.