Help Centre and Help Desk
The Computing and Communication Services (CCS) Help Centre supports users by phone, email, and in person.
Staff can answer questions about most services in this Service Catalogue or they will direct you to someone who can.
|Time of Year||Hours of Operation for the Help Centre (see IT Desk link below for Operating Hours)|
|Fall or Winter School Term||Monday to Friday, 8:30 am to 4:45 pm|
|Summer (beginning of June to Labour Day)||Monday to Friday, 8:30 am to 4:30 pm|
|Contact Method||Response Expectation|
|Telephone voicemail||1 to 2 business days|
|1 to 2 business days. For urgent requests please contact us by phone.|
|Service Request||Resolution Expectation|
|Create a new account||1 to 5 business days|
|Reset a password||1 business day|
Create a Listserv
1 to 5 business days
Note: Resolution times vary depending on the type of request and the time of year. The start of each semester is particularly busy.
Documentation and Training
|Online Knowledge Base||https://www.uoguelph.ca/ccs/support-portal/|
At the top of each page on this website, enter a word or phrase to search in the Web pages
Note: "Web" is a general web-based search, "Directory" searches the staff, student and faculty directory, "Library" redirects you to the Library website.
Support or Help
Frequently Asked Questions
Costs and Purchase Related Items
There is no charge for this service.
Who is eligible to use this service?
Email and Phone support - Monday – Friday 8:30am – 4:45pm (4:30 in summer hours). Closed weekends and holidays.
CCS IT Help Desk – varies during the semester, check the CCS IT Help Desk service hours.
How Do I Request or Access this Service?
|Telephone||extension 58888 or 519-824-4120-58888|
|CCS IT Help Desk||
McLaughlin Library, main floor
(student consultants wear red “CCS IT Help” badges)