Managed Desktops provides technical support for all computers you enroll in the service, including software and hardware issues.
To determine if your department or group is enrolled in the service, refer to the List of Managed Desktops Clients.
These services are provided by the Managed Desktops Team:
Windows and Mac operating system support including installation, configuration, training, troubleshooting, patching and updating, and security best practices
Application software installation and support including Microsoft Office suite, Gryph Mail, McAfee Anti-Virus, and custom applications
System rebuild including hardware drivers, operating system software, and application software
Network file and print services and support (CFS)
Hardware troubleshooting and diagnosis
Hardware purchase consulting and simplified online purchase portal
Hardware installation, setup, and configuration
Hardware Inventory including lifecycle and warranty recommendation
Technical consultation for work-flow and procedures
Centrally managed proactive security scanning and monitoring and remediation
Central File Service at no additional charge
Also, the service includes best effort support for one mobile device (ie. Blackberry, iPhone, Android) for each desktop managed.
The cost for this service is $300 per computer per year.
For a cost estimate, please contact the CCS Help Centre by phone at Ext. 58888 or by email at IThelp@uoguelph.ca.
Note: The service does not include hardware purchase. We can provide custom hardware recommendations and price quotations. After delivery, the Managed Desktops technician will provide installation and setup.
Support or Help
If you need help or have questions about the service please use one of the following methods for contacting CCS for assistance:
- Email Computing and Communications Services (CCS) at IThelp@uoguelph.ca
- Phone our CCS Help Centre at 519-824-4120 Ext. 58888
- Visit us at the IT Help Desk in the Library.
If you are working with a CCS Managed Desktops Technician, download our Remote support tool below (Clients only download):
- Windows & MAC Clients - CCS MD HELP
Who is eligible to use this service?
This service is available for:
- Managed Desktop Clients
Each issue is assigned a ticket number in the order that it is received. Urgent issues are expedited.
|Support Group||Response Expectation|
|CCS Help Centre||Refer to CCS Help Centre information.|
|Managed Desktops Team||
For urgent issues the technician will estimate when your issue can be looked at and respond as soon as possible.
The CCS Help Centre will be available to answer your calls during standard University operating hours.