Managed Servers

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Managed Servers installs, configures, maintains and monitors operating systems and servers.

A server computer provides resources to a number of other desktop or portable computers. For departments and groups, the server typically provides website hosting services (that is, a web site) and file storage (that is, a central file repository).

For more information see Benefits of Using Managed Servers and Press Release.

Cost: 

Virtual Machine Unit (2GB memory, 40GB HD) - $300/ VMU/year. 

Resources

Annual Charge*

1 VMU

$300

2 VMU

$600

3 VMU

$900

4 VMU

$1,200

 

*Note: This annual charge included Operational Systems (OS) Data Center Licensing Fee for Redhat Enterprise Linux 5 and 6 as well as Windows 2008 and 2012.

Documentation and Training

Managed Servers Operation System Life Cycle Dates

Operation System (OS) End of Life
(vendor)
End of Support
(vendor/CCS)
Windows 2008 Servers January 13, 2015 January 14, 2020
Windows 2012 Servers January 9, 2018 January 10, 2023
Windows 2016 Servers January 11, 2022 January 11, 2027
RedHat Enterprise Linux 5 January 8, 2013 March 31, 2017
RedHat Enterprise Linux 6 May 1, 2016 November 30, 2020
RedHat Enterprise Linux 7 November 30, 2019 July 1, 2024
Oracle Enterprise Linux 5 June 1, 2007 June 1, 2020 (extended)
Oracle Enterprise Linux 6 February 1, 2011 March 1, 2021
Oracle Enterprise Linux 7 July 1, 2014 July 1, 2024
HPUX 11iV3 December 31, 2017 December 31, 2022

Support or Help

If you need help or have questions about the service please use one of the following methods for contacting CCS Help:

  • Email us at IThelp@uoguelph.ca
  • Phone us at 519-824-4120 Ext. 58888
  • Visit us at the IT Help Desk in the library  

If you cannot access the server, there may be a scheduled maintenance or a service issue occurring. Please refer to the following for more information: 

  1. Check the CCS Scheduled Maintenance Calendar.
  2. Check the CCS System Status Page.
  3. Contact the CCS Help Centre.

Who is eligible to use this service?

This service is available for: 

  • Faculty
  • Staff

Service Availability

Item Expectation
Service availability 24/7 except for scheduled maintenance periods.
Service requests and server problems Response times vary, however we will do our best to help as quickly as possible.

How Do I Request or Access this Service?

Complete the online Managed Servers Order Form. Typically, the server will be available within two business days.