Microsoft Active Directory Services

Microsoft’s Active Directory (AD) stores information about network components and allows the components to securely communicate with one another.

Service details

In the same manner that a telephone directory resolves names to phone numbers, the Active Directory resolves the name of a network device to its network IP address. Additionally, the AD can manage other information, including user authorization credentials (for example, user name and password) that can be passed between systems that would otherwise require individual logins.

AD provides departments with a single tool for managing user accounts including user names and passwords and other network resources.

The University’s implementation of Active Directory is integral to the operation of its Central File Service and is therefore referred to as AD/CFS.

There is no charge for this service as it is provided by CCS. 

If you need help or have questions about the service, please email us at or check our CCS Help Services page for more ways to contact us:

There may be scheduled maintenance or a service issue occurring. Please refer to CCS System Status Page for more information:

If you cannot access your departmental shares, print services, or if you cannot log in to the domain from a workstation that has been joined to the domain - please contact the CCS Help Centre or follow support procedures provided under your Managed Desktops or CFS agreement.

Item Expectation
Service availability 24x7 except during scheduled maintenance periods.

This service is available through either the Central File Service or the Managed Desktops Service.

For the most part the accounts are managed in AD by the CCS Help Centre, IDEAS and Client Solutions with IDEAS doing the bulk of the administration. Some departmental IT Admins where the department has subscribed to the Central File Service via Client Solutions have been given privilege to manage certain aspects of there Organizational Unit (OU) such as adding a limited number of computers to the domain, adding members to there groups, implementing some group policy, or changing passwords; however, IT Administrators cannot add or remove user accounts.  Administrators, whose departments have joined the CFS or Managed Desktops Services can manage Group Objects in their Organizational Unit via the standard Microsoft Administrative tools.  Administrators, whose departments have joined the CFS or Managed Desktops Service can join Computers to the domain via  System properties dialogue when configuring the name of the computer.  IT Administrators requiring help in performing these task should follow the support procedures provided under your Managed Desktops or CFS agreement