Remote Secure Access (VPN)
Remote Secure Access (VPN) allows a connection to the University's network from anywhere with an Internet connection. For instructions on installing and using VPN, visit the VPN AnyConnect User Guide.
VPN ensures the security of the connection by encrypting all data transmitted between your computer and the University network and making your connection appear to be exactly the same as if you were connecting on campus.
In order to create this secure access it is first necessary to establish a Virtual Private Network (VPN). It is “virtual” because it does not rely on a direct connection and it is “private” because it keeps the data secure from other public internet communications.
Note: Because you are connecting over the public internet, the speed of your connection depends on the internet service provider through which you connect.
Traffic Encryption Policy
The purpose of the VPN service is to provide a secure way to communicate with campus computing resources, rather than general Internet connectivity. After you establish your VPN session, data traffic to campus networks and some campus services (for example, Library journal resources) is encrypted.
There is no cost for this service as it is provided by CCS.
Documentation and Training
Frequently Asked Questions:
When connecting for the first time, an error may be reported: The installer failed to execute successfully. Your computer may be missing a required Microsoft library.
Problem: The file MSSL VPN CLIENTP60.dll is missing from the directory winnt\system32.
Solution: Download the file from the Microsoft website (www.microsoft.com) and copy it to the directory.
Problem: If you are using a wireless connection, your communication profile may be configured to continuously scan for a better connection. This behaviour will interfere with the connection established by the AnyConnect VPN software.
Solution: Disable scanning for the profile that uses AnyConnect VPN. Note: If you want scanning enabled when you are not connecting remotely via AnyConnect VPN, create another profile.
Problem: Internet Explorer is configured with a proxy.
Solution: To change the Internet Explorer setting:
1. On the main menu, choose Tools / Internet Options.
2. Choose the Advanced tab.
3. In the Settings list, scroll down to the HTTP 1.1 settings section.
4. Check Use HTTP 1.1 through proxy connections. (Note: If the setting is already enabled, contact the CCS Help Centre because this is not the problem.)
5. Click OK
Problem: The link has been disconnected because of some unspecified reason. (Error message: SSL VPN connection was disrupted and must be re-established manually)
Solution: Check that your computer is still connected (that is, for physical connections, that the wire is securely attached; for wireless connections, that the signal strength is high).
If the problem continues, contact the CCS Help Centre.
If you would like to disable the automatic pop-up that prompts you to connect to VPN each time you log in to your computer, follow these steps:
1. Press the Windows key (on the bottom left of your keyboard) or click the Start button on the bottom left of your screen.
2. When you see the screen below, search for they System Configuration menu by typing “System Configuration” in the search bar.
3.Select the Startup Tab. Look for “Cisco AnyConnect Secure Mobility Client”.
4.Click the box on the left side (see arrow below) to uncheck “Cisco AnyConnect Mobility Client” and then click “OK” at the bottom.
5. You will be given the choice to restart your computer if you want the pop-up disabled immediately. Otherwise, the change will take effect the next time you reboot.
Support or Help
If you need help or have questions about the service, please use one of the following methods for contacting the CCS Help Centre:
- Email: IThelp@uoguelph.ca
- Phone: 519-824-4120 Ext. 58888
- In person: IT Help Desk in McLaughlin Library.
For specific instructions on installing the Cisco AnyConnect Secure Mobility Client (VPN client) or using it for the first time, please refer to the VPN AnyConnect User Guide. Please note, all CCS Managed Desktop clients should have VPN client software installed on their computers. If this is not the case, please contact the CCS Help Centre (above).
Who is eligible to use this service?
This service is available for:
|Service availability||24x7 except during scheduled maintenance periods (see CCS System Status Page).|
How Do I Request or Access this Service?
- Windows versions 7 or later.
- Macintosh OS version 10.11 or later
- Red Hat Linux version 6 or later
- Ubuntu version 14.04 or later.
For instructions on installing and using VPN, please visit the VPN AnyConnect User Guide. Please note, all CCS Managed Desktop clients should have VPN client software installed on their computers. If this is not the case, please contact the CCS Help Centre (above).
Note: Using this software outside of Canada carries certain restrictions; for more information see Encryption Control Guidance.