Residence Internet (ResNet)

ResNet network access is available in most residences.

Service details

Our wireless network 'uog-wifi-secure' is available in rooms in the following residences:

  • East Residence
  • East Village
  • Johnston Hall
  • Lambton Hall
  • Lennox-Addington Hall
  • Maids Hall
  • Mills Hall
  • South Halls
  • Watson Hall

Note: As of Sunday August 20th, 2017, Resnet service for West Residences and Family Housing is no longer available. Internet service will now be provided through an external provider and included in residence fees.

Note: If your computer does not support WiFi or if you prefer to use a wired connection, wired connections are also available in all residence rooms. 

The use of personal wireless routers in residences is prohibited, as they interfere with the signal of the University provided access points.

The cost varies depending on the situation.

Situation  Cost
Students in the North, South, East, and West residences and Johston Hall No additional cost; it is included in the residence fees
Residents in Family Housing A one-time activation fee of $15 plus a subscription fee of $108.91 per semester
Hostel Residents Contact Student Housing Services
Conference Guests Contact the conference organizer

Note: For wired connections, you must provide your own Ethernet cable. Because port location can vary, you should either bring a long cable (25-50 feet) or wait until you know the length of cable that you need then purchase it from a local vendor.

View our Resnet Troubleshooter for more information.

If you need help or have questions about the service please use one of the following methods for contacting CCS Help:

  • Email us at IThelp@uoguelph.ca
  • Phone us at 519-824-4120 Ext. 58888
  • Visit us at the IT Help Desk in the library  
Item  Expectation
Network availability 24x7 except for scheduled maintenance between 6:00 AM and 8:00 AM on Tuesdays and Thursdays
Service requests and problems Response times vary, however we will do our best to respond as quickly as possible. 

The method of requesting the service varies depending on the situation.

Situation Action
Students in the North, South, East, and West residences and Johnston Hall No action required; service is provided automatically
Residents in Family Housing Contact Family Housing Office to request the service and make payment
Hostel Residents Contact Student Housing Services
Conference Guests Contact the conference organizer

The method of accessing the service varies depending on the residence.

Residence Procedure
West Residences and Family Housing Refer to our Getting Connected page.
North (LA), South, East, Johnston Hall and Lambton Hall
Use the Wireless Network service. If your computer does not support a wireless connection or if you prefer to use a wired connection, refer to the Getting Connected page.

Who can use this service?

Graduate Students
Guests
Undergraduate Students