SharePoint Online (via Office 365)

SharePoint Online is a cloud-based service that helps organizations share and collaborate. With SharePoint Online, you can access internal sites, documents, and other information from anywhere—at the office, at home, or from a mobile device.

Service details

When requesting a SharePoint site collection you have the option to choose one of two pre-built templates (Team or Communication) applied to your site.

  • Team Site provides a site for creating, organizing, and sharing information and and files. Access is typically restricted to your team or working group.
  • Communication Site is intended for sharing news, reports, statuses, and other information in a visually compelling format with a larger internal audience.

Please read the Terms of Use, the guide to using Office 365 content management and collaboration tools and Best Practices before requesting a site collection.

There is no cost for this service as it is provided by CCS. 

CCS support for SharePoint is limited to anything that requires administrative access such as submitting Microsoft support tickets. 

CCS does NOT support, and is NOT responsible for:

  • Providing, delivering or developing training and/or training material. 
  • Supporting, designing, developing and maintaining solutions within SharePoint. 
  • Managing, creating, editing, deleting, monitoring or maintaining content within SharePoint. 
  • Managing and delegating end-user permissions settings within SharePoint. 

If you need help or have questions about the service, please email us at IThelp@uoguelph.ca or check our CCS Help Services page for more ways to contact us:

There may be scheduled maintenance or a service issue occurring. Please refer to CCS System Status Page for more information:

Item Expectation
Service availability 24x7 except for scheduled maintenance (see CCS System Status schedule).
Service requests and problems Response time vary depending on the nature of the issue.

Eligibility

While SharePoint Online can be used by any University member, requests for SharePoint site collections can only be made by faculty and staff with express agreement from the Department/Unit head by filling out and submitting the SharePoint Site Request Form. Please read the Terms of Use for more information.

All site collection requests should be submitted through the SharePoint Request Form. SharePoint Online users are required to read and adhere to the Terms of Use before submitting a request.  Requests will be responded to within five business days.  All other SharePoint requests such as enabling features, quota increases, installing add-ons, etc. should be submitted to the CCS Help Centre (see contact information below).