Teams (via Office 365)

Office 365 Teams is a collaboration service that provides shared conversation spaces to help teams coordinate and communicate information.

Service details

Key features of Teams includes integration of easy filesharing with simultaneous editing, real-time chats, messages, alerts, notifications, and group notebook OneNote.

Click on the "Self-help" tab to get set up in Teams quickly!

All users are required to adhere to the Terms of Use.  Please read the Terms of Use and Best Practices before using Teams or creating a new Team.

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There is no charge for this service as it is provided by CCS.

For more information on how to install, set up, and use Teams, see the "Self-help" tab above.

Getting Started with Teams Quickly

The Microsoft Teams video series is the fastest way to get up to speed on Microsoft Teams. There are six short videos that give you an overview of the Teams interface, sharing files, and collaborating.

Teams is available via web or desktop applications. Instructions for accessing both are below. The desktop app has increased functionality and may provide a richer experience.

Accessing Teams from your Web Browser

Microsoft Teams is available as part of the web-based suite of Office 365 tools, and you can access all features of Teams directly through your browser. Teams on the web also features notifications, so you can stay informed of any messages posted to Teams without needing the Desktop version. 

  • First, log into Office 365 through the University of Guelph website. You’ll be taken to Outlook first to access your email. 

  • Now, click on the “Waffle” icon in the top left-hand corner of your account, just left of the word Outlook: 

  • This will bring up a menu of all applications you have access to – make sure to click on All Apps at the bottom of your list, as you may not see Teams listed here immediately. 

  • Teams will be listed alphabetically, and you can click on the Teams icon to launch the Teams Web interface. 

Downloading Microsoft Teams

Microsoft Teams is also available as a stand-alone desktop program for both Mac and Windows computers. You should not require administrator access on your machine to install it, but Managed Desktops users can submit a ticket for assistance installing Teams on their machines remotely. Note: Due to increased support load from COVID-19 response remote work, we do encourage everyone to try installing Teams themselves first before submitting a ticket. 

You may already have Microsoft teams installed on your machine as well. For Windows users, click on the Start button and in the search in the bottom left of your screen, type “Teams” – if you see an entry for Teams you can start using it right away:

Additional Notes

Mac users can search for Microsoft Teams on Spotlight.  

Teams can be downloaded for Mac and Windows PCs from the Download Microsoft Teams page.

Teams is also available as a mobile application for Android and iPhone devices and can be found through the App Store on your device. You can install Teams on as many devices as needed – there is no limit to the number of devices you can install Teams on. 

Microsoft Teams Training Resources:

  • Microsoft Teams Academy  
  • Getting Started with Microsoft Teams 
  • Microsoft Teams Help 
  • Using Planner with Microsoft Teams
  • T-Bot  - Microsoft Teams includes an embedded Bot which acts as an assistant and a resource in learning how to use Microsoft Teams. Users have the ability to ask T-bot questions through Teams’ chat interface. In addition to the chat functionality with T-Bot, Teams also includes other training and support options within the application. This includes a Help knowledge base, an FAQ section, training videos and Release Notes. These are all located in separate tabs beneath T-Bot. In order to access T-Bot, click on the Chat Tab on the left and you will find the T-Bot chat profile listed with your contacts.

The following training sessions are also available from CCS, and are listed in the Human Resources, Learning and Development calendar:


Web and Desktop 

Video Support

Mobile Devices

Microsoft also offers a unique set of accessibility features to efficiently navigate through Teams.

Download and Install Teams for Microsoft Windows, Apple iOS and Android.

CCS support for Teams is limited to anything that requires administrative access, such as submitting Microsoft support tickets. 

CCS does NOT support, and is NOT responsible for:

  • Providing, delivering or developing training and training material
  • Supporting, designing, developing and maintaining solutions within Teams
  • Managing, creating, editing, deleting or maintaining content within Teams
  • Managing and delegating end user permissions settings within Teams

 If you need additional help or have questions about the service, please use one of the following methods for contacting the CCS Help Centre:

Item Expectation
Service availability 24x7 except for scheduled maintenance (see CCS System Status page).
Service requests and problems Response time varies depending on the nature of the issue.

Who can use this service?

Graduate Students
Undergraduate Students

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