Secondary Storage

The Secondary Storage service is designed for clients who require storage for large amounts of data that change infrequently and for whom the amount of data stored takes priority over speed of transfers. 

Service details

This type of storage provides a cost-effective alternative to other centralized enterprise storage solutions.

The Secondary Storage service includes the following features:

  • Physically secure location for the storage arrays, alarmed and monitored
  • Dual data centre uninterruptable power supplies backed up by generators
  • Temperature and humidity-controlled environment
  • Water leak detection
  • Data centre fire suppression
  • Storage arrays lifecycle managed by CCS (OS installation, configuration, patching, equipment renewals, third-party support contracts)

The Secondary Storage service is a multi-tenant service hosted on dedicated storage devices; however, the level of redundancy is limited. This is to provide a balance between cost effectiveness and appropriate levels of reliability. It is important to note that this array still implements RAID technology, thus no single drive failure will result in data loss. This storage is still significantly more reliable than consumer-grade storage.

This service is offered in the following configuration and options:

  • Base service - single copy – CCS will maintain one copy of your data on one storage array.
  • Optional add-on - second copy – Create a second copy of your data on a separate array where changes made to the primary copy are duplicated on the second copy. This protects your data against catastrophic failure of an array, though it does not provide point in time backups.

The service is priced at $120/TB/year. Second Copy service is an additional $120 per TB per year.

If you need help or have questions about the service, please email us at or check our CCS Help Services page for more ways to contact us:

There may be scheduled maintenance or a service issue occurring. Please refer to CCS System Status Page for more information:

Item Expectation
Storage Array availability CCS performs regular maintenance on the storage arrays which require some downtime. This will generally take play Tuesday or Thursday mornings and will be complete before 8:30 a.m.
Storage request Initial response by the next business day. Request completion depends on complexity of the request.
Change access rights

All CIFS storage will be managed by the CFS domain. The Client Productivity team will manage file and folder access to the space. It is the client's responsibility to engage Client Productivity and CCS will set up access controls to the storage.

For NFS Storage, it is the client's responsibility to control the access to the server or servers that mount this space. CCS will create an NFS file system exported to the server or servers designated by the client.

To subscribe to the service, create a ticket by contacting the CCS Help Centre.