Supported Software Products List

Support Information

For products marked as supported, support can be obtained through the CCS Help Centre (x58888), unless otherwise indicated. For products marked as not supported, support may still be available from the software vendor.

Obtain

CCS handles distribution of this product and will assist you in obtaining it

Install

CCS will assist in troubleshooting installation issues of this product

Use

CCS will assist you with using the software for its intended purpose(s)

Compatibility

Product will work with applicable services and infrastructure currently offered by CCS.

Product Obtain Install Use Compatibility
Adobe Products Yes Yes No Yes
Adobe - Quotes for unavailable products Yes No No Yes
Adobe Acrobat Pro Yes Yes No Yes
Adobe Creative Cloud Yes Yes No Yes
Adobe Contribute 6.5 Yes Yes No Yes
Adobe Dreamweaver Yes Yes No Yes
Adobe Reader No No No Yes
Apple Mac OS X No No Yes Yes
ESRI ArcGIS Yes Yes Yes Yes
JAWS Yes No No Yes
Maple Yes Yes Yes Yes
Matlab Yes Yes Yes Yes
McAfee VirusScan Yes Yes Yes Yes
Microsoft - Quotes for unavailable products Yes No No Yes
Microsoft Imagine Yes No No Yes
Microsoft Office

Yes (from Gryph mail)

Yes

Best Effort Support

Currently supported version is 2016
Microsoft Project        
2013 Yes No No No
Microsoft Visio        
2013 Yes No No No
Microsoft Internet Explorer No No Yes Yes
Microsoft Visual Studio
(formerly MSDN)
Yes No No Yes
Microsoft Windows Yes Yes Yes Yes
Windows 10

Versions 1607,
1703, 1709

Yes Yes Yes Yes
Windows 10

Versions 1511 and prior

No No Yes Yes
Windows 8.1 No No No Yes
Windows 8 No No No Yes
Windows 7 Yes No Yes Yes
Vista No No No Obsolete version
98 No No No Obsolete version
XP No No Yes Obsolete version
Windows Versions
Prior to XP
No No Yes Obsolete versions
Microsoft Windows Server* Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
2008* Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
2012* Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
Mozilla Firefox No No Yes Yes
NVivo Yes Yes Yes Yes
PuTTY No No No Yes
Red Hat Enterprise Linux* Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
RH6* Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
RH7* Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
Via
Managed Servers
S-Plus No No Yes Yes
SAS Yes Yes Yes Yes
SPSS Yes Yes Yes Yes
Thawte SSL Certificates No No Yes N/A
Winmarks No No No Yes
ZoomText Yes No No Yes
*Members of the University of Guelph community who are not Managed Servers customers and have Microsoft Windows Servers or Red Hat Enterprise Linux Servers under their care are fully responsible and accountable for them, including but not limited to installation, patching, troubleshooting and security.