Faculty Members: Please note that Open Learning & Educational Support (OpenEd) is coordinating academic support for faculty and recommends Zoom for online teaching and learning purposes for classes up to 300 students. If you haven’t done so yet, please contact Courselink support at 519-824-4120 Ext. 56939, or via email at firstname.lastname@example.org to evaluate if Zoom can meet your online class needs.
CCS offers two main tools to support remote meetings and collaboration: Webex Meetings and Microsoft Teams are the standard meeting/collaboration tools for staff who are working collaboratively and/or remotely. For instances where event functionality is needed (larger audiences, ability to mute participants, etc.), we have made Webex Events and Microsoft Teams Live available as well.
Webex Events is a cloud-based event broadcasting solution that performs a similar function to Webex Meetings but offers a number of features that are not available in Webex Meetings, e.g., preventing participants from unmuting their microphones and keeping attendee lists private. Webex Events is available by request for faculty and staff.
NOTE: CCS recommends using Webex Meetings over Webex Events for a number of reasons, including ease of scheduling and Office 365 integrations. CCS can assist you in determining if your requirements can be met by using Webex Meetings. See Key Differences To Consider When Selecting Webex Events over Webex Meetings below for help in determining whether Webex Events is right for you.
CCS has prepared the following resources for you to assist in using Webex Events:
Additional support, documentation and training is available from Webex. You can also reach them via telephone: 1-866-229-3239 (1-844-548-1604 French). A full list of phone numbers for all regions is available. Here are a few starting points:
If you need additional help, have questions about the service, please use one of the following methods for contacting the CCS Help Centre:
- Email us at IThelp@uoguelph.ca
- Phone us at 519-824-4120 Ext. 58888
- Use our online chat by visiting the CCS website (https://www.uoguelph.ca/ccs/) and clicking the blue chat box in the bottom right-hand corner of your screen.
- Visit us at the IT Help Desk in the library
|Access to existing contact list (via Outlook)||Yes||No|
|Auto-complete of UofG invitee (via Webex web interface)||Yes||No|
|Alternate host option||Yes||Yes|
|Closed Captioning Panel & Role Assignment||Yes||No|
|Delegate scheduling (scheduling on behalf of others)||Yes||No|
|Ease of scheduling||Yes||No|
|Live streaming (Facebook, YouTube, others)||Yes||No|
|Maximum number of participants||1000||1000|
|Office 365 integration (scheduling, starting, content sharing)||Yes||No|
|Prevent participants from unmuting their microphones||No||Yes|
|Require UofG Login before participating||Yes||No|
|Registration of participants||Yes||Yes|
*For a full list of differences, see the following Webex Help Article: What are the Differences Between Webex Meetings and Events?
NOTE: Not all features listed are available with the University of Guelph services subscription. For example, the maximum number of participants for Webex Events is 1000 (not 3000) for the University of Guelph.