Booking Appointments

CoupleImportant Message for New Clients:

Please be advised that due to an increased demand for therapy services, we are currently running a client wait-list. Unfortunately our wait list has reached capacity, and we are not currently adding to it.  We will be updating this message and our website on a regular basis and as space becomes available. Please feel free to check back.

In the meantime we encourage that you contact Family Counselling and Support Services, speak with your family doctor, or call Here 24/7 or seek private services listed on search engines such as Psychology . If you are a University of Guelph Student please contact University Counselling Services at extension 53244. If you require immediate help please call your family doctor, Here 24/7 or dial 911 or go to the emergency room of your local hospital. 



To make an appointment, call the Centre's Intake line at 519-824-4120, ext. 56335

If no one is available immediately, please leave a message with your name, contact information, and reason for call. Make sure you indicate when is a good time to contact you during business hours.

You can also email your request for an intake phone call to our email at (email address). This email address is monitored during regular business hours.

What is the process to make an appointment? 

When you call to make an appointment our intake team will gather some background information about you and the concerns you would like to address in therapy. During this call you will have opportunity to ask questions and your fee will be determined. The intake call will take 10-15 minutes.

After this initial intake conversation a Therapist Intern will call you to book a first appointment session. Please note that all appointment scheduling is made by telephone. Therapist Interns are not permitted to contact clients via e-mail.

Our aim is to contact you within two business days; however there are times of the year when this is not possible, given the availability of Therapist Interns. We try to anticipate these seasonal fluctuations and when necessary inform prospective clients of a longer wait. Please check our home page for updates.

Do I need a doctor’s referral to obtain services from the CFTC? - NO

Anyone can make a referral to the CFTC.  If you have access to third party coverage (Insurance; Employee Assistance Program) you will need to verify that your plan covers the services of a Registered Marriage and Family Therapist or Registered Psychotherapist.