Reporting Issues

There are several instances where the door functionality is impeded by electronic or mechanical issues that will need to be investigated.

Please contact your Departmental Electronic Access Admin to submit a work order for service of the door mechanism in the following scenarios:

Hardware Issues

  • The card reader accepts the card, but the lock does not open or click.
  • A door programmed with a schedule is not opening.
  • A door is unlocked when it should be locked.
  • The LED indicator light on the card reader is powered off.
  • The door is difficult to pull open or does not shut properly.
  • Door handles become disconnected from the door.