Manager, Graduate Studies
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Professional and Managerial Group
Manager, Graduate Studies
Lang School of Business and Economics
Hiring #: 2020-0208
Please read the Application Instructions before applying
The Manager, Graduate Studies is responsible for managing operational support for graduate and professional programs in the Lang School of Business and Economics. The Manager will identify data analytics needs and manage data and information to support the Director, Graduate and Professional Studies as well as the Associate Dean, Research and Graduate Studies (ADR&GS), in strategic planning for graduate and professional programs. The Manager will supervise the Graduate Program Assistants and Logistics Coordinators, who provide operational support to departments and the ADR&GS in the management of Lang’s graduate and professional programs. The Manager acts as the point of contact with Lang Department Chairs and managers in University Offices, including the Office of Graduate and Postdoctoral Studies, Enrolment Services, OpenEd and Student Financial Services.
In order to serve applicant and students’ needs, a high level of professionalism and a focus on customer service are required from all members of the graduate and professional programs team. The Manager will be required to manage multiple competing demands, manage conflict, prioritize effectively and work under little supervision with the understanding that some evening and weekend shifts will be required during peak periods.
Requirements for the position include a Master’s degree (preference given to graduate degrees obtained in a business-related field) and a minimum of five (5) years of managerial and supervisory experience (or a commensurate combination of relevant education and work experience). The ability to make decisions using integrity and sound judgement is essential. The successful candidate will demonstrate exceptional: interpersonal skills; communication skills (both oral and written); team building and conflict management skills; analytical skills; negotiation skills; time management and prioritization skills; networking skills; and have a history of demonstrating initiative and leadership, and in making sound judgements in ad hoc/ambiguous situations. The successful candidate will also have advanced skill in using Microsoft applications (Word, PowerPoint, Excel and Teams) and Salesforce. Preference given to candidates who have experience with Colleague (student database) and Document Imaging System (ImageNow/WebNow). An understanding of academic programs, university policies and procedures, and administrative systems will also be considered an asset.
This appointment is regularly performed on- campus but will be initially fulfilled remotely (off-campus) until the University resumes its regular operations
Position Number 592-008
*Tentative evaluation; subject to committee review.
At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.
Posting Date: 2020 07 27
Closing Date: 2020 08 17