Contact Us

Important Announcement:

Phones are now open Monday to Friday from 1 to 4 p.m.

As a precaution against COVID-19, Student Financial Services is not offering in-person services or appointments. Please contact us by phone or by email. Phones are open Monday to Friday from 1 to 4 p.m. Emails will be answered during regular office hours (see below). Please allow for additional response time and know that we are working as hard as we can to support you. Please also monitor the University of Guelph's COVID-19 website for more information.

Hours

Phones are open Monday to Friday from 1 to 4 p.m.

Emails are answered Monday to Friday from 8:30 a.m. to 4:15 p.m.

Email and Telephone Contacts

Phone: 519-824-4120 x58715
Fax: 519-823-9421

Billing & Account Queries

  • Information on billing, payment and your university financial account.
  • Payment arrangements or deferrals.

Email: accquest@uoguelph.ca

OSAP & Government Aid Queries

  • Changes and updates to your OSAP account.
  • Queries relating to government aid.

Email: finaid@uoguelph.ca

Financial Aid Appointments

  • Appeals: OSAP, bursary, family breakdown.
  • Emergency financial assistance.
  • Budget counselling and UG loans.

Schedule an appointment by phone: 519-824-4120 x58715

Scholarships, Bursaries & Other Award Programs

  • Scholarships, bursaries and travel grants.
  • Queries about the Work Study or Undergraduate Research Assistantship programs.
  • Queries about external scholarships.

Email: awards@uoguelph.ca

Mailing Address

Student Financial Services
Level 3, University Centre
50 Stone Road East
Guelph, Ontario, N1G 2W1
Canada