Published by Communications and Public Affairs (519) 824-4120, Ext. 56982 or 53338
January 06, 2004
Registrar thanks community for patience
Registrar Brian Pettigrew thanks the University community for its understanding and patience during Monday’s disruption of Colleague & WebAdvisor, the online student information system.
An error occurred during an upgrade of Colleague that resulted in the system being unavailable for about two hours on Jan. 5.
A major index file was corrupted during the upgrade, which took place over the holiday break. This affected a significant number of student files. The problem was not detected until the system was back in use Monday, and as a result, students could not view course information or class schedules online.
To remedy the situation, Computing and Communication Services (CCS) had to shut down Colleague in order to rebuild the index. The University sent out an e-mail to all students and posted a bulletin on the University home page notifying the campus community that the system would be unavailable.
Pettigrew says the delay did cause some concern because the first day of classes is the busiest of the semester. “I appreciate the patience of the entire University community, especially our students. Once we explained the difficulties that were occurring, the students were very understanding.”
Once the index was rebuilt, all of the data were available. Pettigrew adds that his office and CCS will review the situation and work together to avoid any similar problems in the future.