CCS Help Services

CURRENT SUPPORT DURING COVID-19 PANDEMIC: Library IT support only open when the library is open. For the fastest response, please email us at  IThelp@uoguelph.ca, call us at 519-824-4120 x58888 OR go on live chat for assistance (bottom right-hand corner of your screen when on the CCS website) during our updated business hours. 

Phone Hours
Monday- Friday 8:30am- 4:30pm
Saturday- Sunday Closed
Statutory Holidays Closed
Chat and Email Hours
Monday- Friday 8:30am- 8:30pm
Saturday- Sunday 11:00am- 5:00pm
Statutory Holidays Closed

New to U of G? Visit our Get Started pages for undergraduate students, graduate students, staff, and faculty

In-Person Visit the CCS IT Help Desk, located on the main floor of the McLaughlin Library.
Chat

Chat live with the CCS IT Help Centre. Please see our blue chat icon - "Chat Live with Us" - on the bottom right corner of every CCS web page. If offline fill out the offline form to send us an email. You can visit the website Chat Privacy for privacy policy information. 

Phone Phone the CCS IT Help Centre at 519-824-4120 x58888.  Exceptions to our regularly scheduled hours will occur to reflect University Closures. 
Email Send your questions to IThelp@uoguelph.ca and we will usually reply within one to two business days.  During busy periods, response time may be increased.  If you have an urgent issue, please contact us by phone.

Comments about the Site

Please email the web team at CCS.WebSolutions@uoguelph.ca