This half-day workshop, equips employees with practical strategies and tools to handle challenging conversations with confidence. Using approaches grounded in empathy, effective communication, and relationship-building, participants will learn how to navigate uncomfortable conversations, preserve trust, and maintain positive working relationships. Through hands-on practice and scenarios, you’ll build skills to communicate effectively and respond thoughtfully in any situation.

Learning Objectives:

• Understand what makes a conversation difficult, including perceptions, assumptions, and emotions
• Explore factors that can make conversations stressful, including personal triggers and workplace stressors
• Practicing strategies for addressing the challenges of difficult conversations in a respectful solution-focused manner
• Applying a 4-step process for initiating and conducting a difficult conversation

Instructor

Isidora Nezic, Wellness@Work Advisor and Lynne Jenkins, Wellness@Work Intern

Event Registration

Register through Qualtrics! [1] 

Contact

Phone: 56800

Email: landd@uoguelph.ca [2]