While processing an e-claim, the my Sun Life system will advise you if the claim must be submitted by paper. Here are some examples:

• Major restorative dental claims such as bridges, crowns or dentures
• Acupuncturist
• Speech Language Pathologist
• Hospital room claims
• Nursing services
• Coordination of benefits claims
• Expenses incurred outside of Canada
• Expenses resulting from a work-related illness or injury, or from a motor vehicle accident