Date:
Location:
MACS 121
Grant Packard (Laurier School of Business & Economics)
Putting the Customer Second: Pronoun Use in Customer-Firm Interactions
About
The Gordon S. Lang School of Business and Economics at the University of Guelph is committed to developing leaders with a social conscience, an environmental sensibility and a commitment to their communities. We offer a wide range of specialized programs in business and economics across undergraduate, graduate and professional education.
Academic Units & Centres
- Department of Economics & Finance
- Department of Management
- Department of Marketing & Consumer Studies
- School of Hospitality, Food & Tourism Management
- Executive Programs (MBA / MA Leadership)