Email:  ahlinfo@uoguelph.ca [1] or call for urgent orders 519-824-4120 extension 54530

Purolator Express Return Labels (waybills) are generated by AHL and sent to the requester via email.

Important considerations when using the Purolator Express Return Label:

• Please only use each Purolator Express Return Label one time
• The labels have a unique barcode number (PIN#) - it is scanned by Purolator at pickup time
• Keep a record of the PIN# and track your package
• Affix the Purolator Express Return Label to your package
• Contact Purolator directly for a pickup if you do not have a predetermined pickup time
• Check to see if Purolator offers – parcel pickup in your area, if not you may have to drop off your package to the nearest Purolator pickup location. (For Purolator drop off locations go to:

https://www.purolator.com/en/shipping/shipping-locations-access-points)

• The parcel weight is set as 1 lb. it will be adjusted by Purolator upon pickup if the package weighs more
• For the best outcome ship your package *** Monday to Thursday for next day delivery***consider the time of year –temperature heat/cold- when packing your parcel e.g. – use of ice packs/insulated packaging
• Use Puropak (Purolator bag) or your own packaging –

DO NOT USE the following or EXTRA CHARGES WILL APPLY:

1. Puroletter envelopes
2. Add “Early Delivery” stickers
3. Styrofoam containers (allowed only if the stryrofoam container is inserted into a cardboard box)

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• Limit shipments/per day - for multiple packages received from the same client/same day shipping charges may apply.  (Not applicable for formalin containers shipped separately from hematology/cytology slides – formalin fumes can cause issues with slides!)
• Urolith submissions are not eligible for Purolator Express Return Labels - courier charges will apply.