Hotel And Food Administration

Faculty | MMS | Shared |Courses

Acting director of the school -John Walsh (201 HAFA, Ext. 6118)
Graduate co-ordinator -Iain Murray (303 HAFA, Ext. 4331)
Graduate secretary - TBA

Ann Armstrong BA, MBA, PhD Toronto, Dip. Crim. Cambridge - Assistant Professor
Joachim E. Barth BSc, MSc Guelph - Assistant Professor
Julia Christensen Hughes BComm Guelph, MBA, PhD York - Assistant Professor
K. Michael Haywood BA Guelph, MBA McMaster, Dip. HRIM Ryerson - Professor
Donald J. MacLaurin BS Florida International, MS Nevada (Las Vegas), PhD Kansas State - Assistant Professor
Tanya MacLaurin BS, MS, PhD Kansas State - Assistant Professor
Iain Murray BComm, MSc Guelph, PhD Kansas State - Assistant Professor
Michael A. Nightingale MPhil Surrey - Professor
John W. Patterson BA Ohio Wesleyan, MBA Cornell - Associate Professor
James R. Pickworth Dipl. Surrey, DMS Ealing, MBA Michigan State - Associate Professor
Catherine E. Ralston BHSc Guelph, MBA Western Ontario, PhD Wisconsin (Madison) - Assistant Professor
Margaret Shaw BS, MBA, PhD Cornell - Associate Professor
John Walsh BA Thames Polytechnic, MBA, PhD Western Ontario
- Associate Professor

From the University School of Rural Planning and Development:
Donald G. Reid BA Wilfrid Laurier, MA, PhD Waterloo - Associate Professor

Associated Graduate Faculty
Thomas F. Powers AB, MBA Harvard, PhD Georgia State - Retired

   The master of management studies, MMS, focuses on the hotel, restaurant, institutional feeding, and tourism industries as well as the broader area of service industries. The program is both management oriented for those seeking opportunities in industry, and research oriented for those planning careers in education and consulting. The MMS program is coursework and research based. The common core of knowledge expected of all MMS graduates will be the advanced understanding of hospitality systems in general and specific knowledge, as applied to hospitality, of management, marketing, tourism, organizational behaviour, finance, and research methods.

Admission Requirements
   Applicants must meet university requirements for admission to graduate studies. Students come to the program from a variety of disciplines and most have at least one year's management experience in industry. Those with hospitality backgrounds are usually ready to enter immediately into their graduate work. Students with business backgrounds may be required to take foundation courses in hospitality. It may be necessary for those with liberal arts backgrounds to take foundation courses in both hospitality and business. Each student's program is designed to take advantage of the individual's particular strengths.

   The following foundations are required of all MMS students:
Computer literacy
Hospitality management/operations
Organizational behaviour
   Normally, the above requirements will be satisfied by university-level courses taken prior to commencement of graduate studies. Some may be taken simultaneously with the graduate courses. Some requirements may be satisfied by work experience.
   The Graduate Management Admissions Test (GMAT) is required of all applicants. Some applicants may be required to take the TOEFL including the Test for Written English (TWE) and the Test for Spoken English (TSE).

Degree Requirements
   The MMS program in the School of Hotel and Food Administration (HAFA) provides students with flexibility in planning their courses. This permits them to cover either a broad domain or pursue specific areas. The functional fields in which HAFA is especially equipped are hospitality management, hospitality marketing and tourism, and organizational behaviour. The course of study is designed to emphasize the general principles of management and decision-making as applied to managerial positions or to education in the hospitality or services areas.
   Research is required of all graduate students in the form of both class projects and a thesis or major paper. The MMS program offers both a thesis option and a coursework and major paper option. Research topics depend on the student's interests, work experience, and area of study. Students select faculty members who have backgrounds consistent with their own interests to serve on their advisory committee.
   The general philosophy of the school is to provide considerable flexibility to meet individual goals yet require basic knowledge to assure a quality program. Beyond basic requirements, courses may be selected from several supporting disciplines. Students will be guided in this by their advisory committees and the graduate co-ordinator. The graduate co-ordinator serves as temporary adviser to incoming students and gives direction until a major adviser is selected. This must be done before the end of the second semester. The major adviser will serve as the chair of a two- or three-person advisory committee for students in the major paper or thesis options, respectively. The major adviser and the advisory committee approve the program of study, provide advice, and periodically assess progress and accomplishments.

Thesis Option
   The MMS thesis option requires nine graduate courses (4.5 credits) plus a thesis. At least five of the courses must be taken in HAFA. The course of study must also include at least one course in each of the areas of management, organizational behaviour, finance, and marketing; two in research; and three in a field of study. The thesis must be orally presented and defended. The program normally takes two years.

Coursework and Major Paper Option
   The MMS coursework and major paper option requires ten graduate courses (5.0 credits) and a two-semester major paper course of 1.0 credits. At least six of the courses must be taken in HAFA. The course of study must also include at least one course in each of the areas of management, organizational behaviour, finance, marketing, research methods, and three in the field of study. The major paper must be orally presented and will be graded by the advisory committee. The program normally takes two years.

Business Studies MBA Program
   The School of Hotel and Food Administration will participate in the MBA program in the field of hospitality management. Faculty members whose research and teaching expertise includes aspects of business administration will offer core courses and serve as advisers for MBA students. A calendar supplement on this program will be produced when the schedule of studies is finalized.

Hospitality Management
5406210 Hospitality Facilities and Systems: Planning and Development (0.5) F
Provides the framework for developing and analyzing hospitality facilities and product/service systems; special emphasis on the requirements of a business plan and the feasibility study or analysis of an existing business.
5406220/5406230 Special Topics in Management Issues (0.5) F,W,S
An advanced course for those specializing in management, marketing or organizational behaviour. Deals with current and future topics, trends and problems in the industry, strategic planning, and the integration of management, marketing, and organizational behaviour.
5406400 Managing International Hospitality Institutions (0.5) W (odd)
Examination of the growing internationalization of the hospitality industry in a managerial context. Course includes understanding of the international environment and contemporary developments in that environment in the hospitality industry.
5406700 Policy and Strategy in the Hospitality Industry (0.5) F or W
An integrative course which draws together the conceptual theories and models of the graduate-program core. Utilizes conceptual, analytical, problem identification, and problem solving skills.
5406800   Services Operations Management (0.5) F
The application of operations research theory and practices for management decision making and problem solving in service organizations. The focus is on modelling service delivery systems including the use of simulation, queuing, and locational analysis. Major emphasis is on managerial problems in food and beverage, lodging, and related hospitality organizations.
Hospitality Marketing and Tourism
5406300   Hospitality Marketing (0.5) W
Analysis and application of marketing foundations through integration of marketing variables with real-world situations and in-depth analysis of strategic marketing issues.
5406320/5406330Special Topics in Hospitality Marketing (0.5)        F,W,S
An advanced course for those specializing in marketing. Deals with marketing theories, models, and specific subsets of marketing such as pricing, consumer and industrial- buyer behaviour, distribution, services, and service-delivery concepts.
5406600 International Tourism and Tourism Marketing (0.5) W (odd)
Analyzes the social, political and economic impacts of tourism on the world scene as well as the global integration of tourism in today's society.
5406620/5406630 Special Topics in Tourism (0.5) F,W,S
Advanced course for those specializing in tourism. Deals with theories of tourism generators, multi-markets, tourism multipliers, current and future trends, regulatory environments, and distributions systems.
Organizational Behaviour
5406100 Organizational Theory and Design (0.5) F
Core concepts in organizational theory and their inter-relationships as well as concepts such as group decision making, and intragroup and intergroup dynamics are explored.
5406110   Managerial Skills Development (0.5) W
Experiential approaches are used to enhance managerial skills. Knowledge and understanding of the theory and research underlying effective behaviour and skills are emphasized.
5406120/5406130 Special Topics in Hospitality Organizational        Behaviour (0.5) F,W,S
Advanced course for those specializing in organizational behaviour. Deals with in-depth analysis of industry organizational behaviour, management of current and future problems, reorganizations, corporate cultures, multi-cultural organizations, and ethics.
All Specializations
5406900 Major Paper (1.0) F,W,S
A detailed critical review of an area of study specific to the specialization of students in the MMS by coursework and major paper option that includes interpretation and analysis of relevant data.

Courses in Other Programs
   Other courses which may be taken to fulfil the graduation requirements are offered in other programs. These programs include agricultural economics and business, computing and information science, economics, philosophy, psychology, mathematics and statistics, sociology and anthropology, rural planning and development, and landscape architecture.

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