Request Service [14]
Get Support [15]
The Campus Email and Telephone Directory [14] is a searchable listing of contact and location information for members of the campus community.
The information contained within the service is taken from the Central Directory service, which is updated regularly from information provided by the Registrar, Human Resources, and departmental administrators.
Directory listings may display different information depending on their role:
| Role | Displayed Information |
|---|---|
| Faculty, Staff, Graduate Students registered in the current semester, Groups, and Organizations |
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| Undergraduate Students, Graduate Students not currently registered in the current semester |
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Students have the option of hiding their listing from appearing in the Campus Email and Telephone Directory by using the Directory Publication [16] service.
Policies
All information in the Central Directory is governed by the Secretariat's Access and Privacy [17] Policy.
There is no charge for this service as it is provided by CCS.
To change your information, follow the appropriate procedure listed in the following table.
| Role | Procedure |
|---|---|
| Faculty and Staff | To change any information, contact your Departmental Administrator. |
| Students | To change your email address, email directory@uoguelph.ca [18] |
| To change your name, contact the Office of the Registrar [19]. | |
| To have your name removed from the directory, see Directory Publication [16]. | |
| Groups and Organizations | To change your email address, email directory@uoguelph.ca [18] using your group’s or organization’s email account and include your personal email address or central login account ID. |
If you need help or have questions about the service please use one of the following methods for contacting CCS Help:
- Email us at IThelp@uoguelph.ca [20]
- Phone us at 519-824-4120 Ext. 58888
- Visit us at the IT Help Desk [21] in the Library.
If you cannot access the service, there may be a scheduled maintenance or a service issue occuring. Please refer to the following for more information:
- Check the CCS Scheduled Maintenance Calendar [22].
- Check the CCS System Status Page. [23]
- Contact the CCS Help Centre [24].
| Item | Expectation |
|---|---|
| Server availability | 24x7 except during scheduled maintenance periods. |
| Change requests | Within 5 business days. |
You do not need to request this service. Your information is automatically added to the directory. For faculty and staff, the listing is mandatory; for students, the listing is optional (see Directory Publication [16]).
You can access the service in three ways:
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