Work orders (MACdesk - moves, adds & changes) are submitted through web forms listed below and require a University of Guelph Central Login Account. Only those staff (IT or Departmental Administrators) who are authorized to use billing codes can submit a request. If you don’t have a central login account please contact the CCS Help Centre [1].
| Service Form | Description |
|---|---|
| Phone/Phone Features [2] | Business phones and features. Emergency, elevator, and conference phones. Call processing and queuing. |
| Wired Network Connection [3] | Requests for wired network connections. |
| Wireless Network Coverage [4] | Requests for wireless (wifi) network coverage. |
| Bell Line [5] | Requests to add, move, or cancel Bell phone and FAX lines. |
| Alarm Circuit [6] | Request addition or removal of alarm circuits. |
| Other [7] | Any request not covered by the forms above. |
If you have a broken phone, broken jack or have any questions about how to use a phone, please contact the CCS Help Centre at 519-824-4120 x58888 or email IThelp@uoguelph.ca [8]
If you would like to order accessories for a phone, such as a headset, these can be ordered directly from Corporate Express/Staples. More information about accessories [9] can be found on our website.
Pricing
For more detailed pricing information please contact the CCS Help Centre (Note: prices are subject to change at any time)
| Service | Pricing |
|---|---|
|
Phone – 7940 (1-2 lines)
|
$36/month (additional charges for wall mount)
|
|
Phone – 7960 (3-6 lines)
|
$45/month
|
|
Voice Mail
|
$5/month
|
|
Conference Phone Rental
|
$45 for the first day, $5 for each additional day
|
|
Bell Telephone Line
|
Bell rates, plus CCS rates. Quotes can be provided.
|
|
Temporary Phone or Network Jack (conference, meeting room)
|
$45 for the first day, $5 for each additional day
|
|
New Network Jack (not-activated)
|
$110 for pre-wire, may be additional costs depending on location of jack.
|
|
Activate Network Jack
|
$200
|
|
Wireless Access Points
|
Quotes can be provided
|