If the card reader does not respond to your I.D. Card/iClass fob, the following conditions may be true:
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Some lab doors are configured with an Unlock schedule.
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U of G cards will not be required to open the door during an Unlock Schedule time period.
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Grab the door handle and open the door.
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Determine if there is an issue with the door hardware.
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Access at the particular door may not be assigned to you.
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Follow up with your department Electronic Access Admin [2] to review your access requirements.
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Have you recently changed status on campus?
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If you were previously an undergradate student that is now a graduate student, your iClass I.D. card is no longer valid. Please obtain a new card from the Registrars Office in the UC (Level 3).
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If you are an employee that is now taking courses on campus, please contact the Registrars Office to have your I.D.s reconciled.
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Your iClass device may be damaged
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Please test the card at a door that you know used to work with your card/fob.
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Request your department Electronic Access Admin to test the card for you.
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Request the Registrars Office (U.C. Level 3) to test your card.
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Review the guidelines to care for your card [3].
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Your I.D. Card may not be equipped with iClass technology
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Your iClass card must be presented on its own to the reader
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Presenting your iClass card within a wallet, purse or backpack may be refused when other cards are detected by the reader.
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Separate your U.of.G. iClass card from other cards.
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Have you recently received a new card, and have found your previous(old) card?
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Only the most recent issued U.of.G. iClass card will be active.
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Old replaced cards reported as lost or stolen will no longer function and cannot be reactivated.
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Students can contact their residence desk for assistance.
Faculty & Staff can contact their Department's Electronic Access Administrator for assistance.